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I used my Debit Visa card at Flying J Travel Stop, Exit 277, I-20, Tye, Texas for fuel. I purchased $20.04 in fuel and ran my card as a credit as I did not want to put my pin # in at the pump.

This was on 4-28-11 at approx. 8:15 am. Approx. l hr. later I was at work and decided to look at my bank account. Flying J had not only withheld the $20.04 from my acccount....they withheld $151.00 as well !!! These amounts were both taken out of my 'available' balance, so I had no access to the $151.00 they had withheld. When I called their customer service department, I got the 'run around'! First I was told the $151.00 will drop off within the hour. Well, the hour was already up! Then I was told, oh, it is your bank, call them, they put that on there so they can take it off !! Just to be sure, this guy was full of it, I called my bank and sure enough, they have nothing to do with it. As the girl said, how would the bank know you are getting gas, we don't monitor your account!

I get this guy in 'credit' named Patrick at Flying J back on the line and tell him all this and his response was..."I am just going have to send the bank a letter and turn them in as they do not know what they are talking about and their computer system is just not up to date". Hm....my bank is First Financial Bank, which a HUGE bank in the nation.! When I asked when they could take this off my account, he said if could be 4-5 business days!!! And, that he could not do anything about it!!

I thought, what if I had been traveling and had no access to the internet and had not known they were withholding $151.00 of my available funds, and I needed those funds for gas!!! I would have been stranded and would not have known why as I knew I had the funds in my account !! The $151.00 did not drop off my account until Monday, May 2! I had no access to that money for 4 days!!!

I called the Flying J travel stop in Tye and asked if it was posted on the pumps that they withhold $151.00 on cards. He went out and looked at the pumps and said no it was not. I asked if this procedure was on all cards run as credit or just Visa Debit. He said no, on all, American Express, Mastercard, Discover. Hmmm....Patrick in Credit adamantly told me it was only Visa cards which this happened to as that was their agreement with Visa!!!! Obviously someone is not telling the truth!!

I sent a complaint email to Flying J/Pilot corporate and received an automatic response whereby they will call be in 7 or less business days. I have yet to get a call from them !!! I called them twice and left messages and still have not heard from them to date!!

I sent a letter of complaint to the State of Texas Attorney General's office, and have NOT received a response from them either !! !!

So, I guess the corporate can just screw over the consumer and get away with it!! I think Flying J's business practice is despicable and obviously I will never stop at any of their facilities again.

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Anonymous
Reno, Nevada, United States #1352673

All these people saying it is the bank's fault: That is utter nonsense.I've had the same account for 30 years and monitor it very, very closely.

Flying J sends these charges, they admit it, and it is not even in question. The bank absolutely does not do this. Anybody who says this is either is covering or is unformed. It would be a crime for a bank to put a charge on your account in a retailer's name, without their consent and withhold your money.

They could only put a charge on your account that identifies them as the generation point (which they sometimes do, such as for international exchanges). Flying J does this without question - and for very small, non-gasoline charges, paid for inside the shop (i.e., a $3.00 food cup bought at the counter). The complaints are valid, on-point, and serious. These charges are nowhere near my 'credit limit' but that is not a relevant point either.

They NEED a sign that says," Any charges at this (pump/register/station) will be accompanies by a temporary $151.00 charge." After all car rental companies are very clear about this - before you charge.Clarity is not a big demand.

Anonymous
Reno, Nevada, United States #1352670

My wife bought a $3.00 fruit cup at a Flying J Pilot station.They took the $3.00 and held $151.00.

Outrageous. We will NEVER again use Flying J or Pilot. If Flying J does this for every transaction, that have access to millions of dollars a year. Interesting.

How many little mom/pop local shops would ever think to do this, or would get away with it, or would stay in business.

I have been around for a long time.This practice is wildly abusive.

Anonymous
#1189273

This just happened to me today at a Flying J in Idaho. I'm glad I found your story, because I thought my card info was stolen. This is ridiculous!

Anonymous
#1129402

From now on, I am going to use the ATM, get the cash/credit and THEN get their gas. Yep, sorry for your troubles.

Anonymous
#1123036

My family and I stopped at Pilot Flying J Denny's truck stop.Right after the Ohio Turn Pike on the way home back to Michigan.

We stopped to get gas which cost me only $12. I get alerted from my bank Fidelty. A charge of $151 from the Pilot which I did not authorize. To me that is stealing.

I'm now out $151. Pretty sad consumers are not protected.

It's the big corporation that can control my $151 for the next 24 to 48 hours.Just for $12 in gas.

Anonymous
Portland, Oregon, United States #691032

i believe its certain stations that do it. i know of two shell station and an arco that will hold between 50 and 170 for up to a week. i advise my daughter to not use these stations. when this first happend all shell would say is to avoid this from happening is to not pay at the pump with your card, go inside and pay. The issue is the gas pumps with diesel with them. so she tried it again, and it happened even at there regular pumps. so if your like me and on limited budget just avoid them all together or pay inside.

these satations are on hwy 84 portland oregon.

Anonymous
#517333

Flying J's in Pembroke,NY put a hold for $381 on a Sunday night,the balance of our account,for $15 gas,total BS

My wife and I drive two vehicles and usually charge/debit gas twice each,every week from various stations and never have been held for more than $50 usually released in an hour or even upon completion of the transaction.A call to J's manager....BLAH policy BLAH BLAH banks fault BLAH."$381? that DOES seem weird" "If its not released by Tuesday call...."TUESDAY?@#% REALLY TUESDAY Kinda sounded like hes heard this one before.

Kinda makes me wonder how much would have been held if there would have been more money in our account.

Stay AWAY from FJ's to save that 5 cents they"ll hold your money then give ya the"BLAH policy BLAH BLAH banks fault BLAH BLAH BLAH" speech

Anonymous
#497995

I have dealt with flying J for many years and never had a problem.I am smart enough to know there are many common problems at almost any gas station and cash is still the best way to pay for fuel especially if you have a limited income.

If a mistake is made the store rectifies it immediatly. THE BANK is the one who commonly screws up so dont go traveling if your last few hundred is in a debit account it takes banks more time to do a credit than a debit. this is not flying J fault. Once the money goes back in the account what do these people want?

more?thats not how it works ask the bank.

Anonymous
to jeff #1061346

YOU ARE WRONG !!!!!!!!!!!!!THE BANK ONLY KNOWS TO POST WHAT FLYING J OR ANY OTHER MERCHANT SENDS THRU YOUR ACCOUNT !!!!!!!!!

I HAVE ALREADY GONE TO THE TOP OF THE BANKING CHAIN ....AND AGAIN YOU ARE WRONG !!!!!!!!!!IT IS FLYING J OR WHOMEVER MERCHANT'S FAULT !!!!!!!!!!!!

Anonymous
#287289

Dear Kjoan,

We run a small chain of travel centers and your problem is with the banks and not the retailer.

Visa / Mastercard / Discover / American Express along with banks that issue there cards write the rules for processing credit and debit transactions.

The technology exists to settle your transaction for the exact amount however by doing so the banks miss the opportunity to charge your account and millions of other accounts over draft fees. The retailer never receives the $151.00 but only receives the amount of the transaction. Ask your congressman to support credit card reform!

I would recommend that next time you pay inside and it will not put a hold on your account but rather only for the amount of the purchase. Again, sad they will not do this for transactions at the pump.

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