Pilot Flying J
Reviews and Complaints
Points not addrd
Preferred solution: I've got to get a new card at next fuel up my points card is warn out after 8yrs lol pretty good that long in use
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Verified Reviewer | Reno, NevadaTrying to apply to a job listed
What a mess!! Had interview scheduled, no one ,..
I mean go sit down and wait ,.. wait,.. wait some more. Then , a scheduled interview at flying j ,(the gal wasnt there till 4pm, mind u I was scheduled at 11:00 am.
No one knew anything or was willing to interview me. Then , I get switched to some nice kind janitorial maintenance worker show me around the place. Thats fine but then I was told the supervisor wanted to speak afterwards,.. so, I get to wait again( as I see the supervisor joking , laughing with coworkers!
He never came back to talk with me , after waiting another 20 minutes (totally ignored me ,.. so I left!!!
User's recommendation: Don’t ever try and get a simple interview in fernley,nv
Reporting a rude behavior boss
User's recommendation: I would tell them that the truck stop was great n the boss is a great person to talk to
Customer service didn’t seem to care about my concerns
Preferred solution: Apology
User's recommendation: Avoid calling waste of time
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Verified Reviewer | Walkers Creek, VirginiaI got diesel fuel in my truck and now I'm having problems and not I have to get it fixed
Preferred solution: My truck fixed. It gonna cost $11,000 to fix
User's recommendation: Check more often
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Verified Reviewer | Knoxville, TennesseeParking
You guys don’t know what the *** you are doing
User's recommendation: Don’t work pilot they do not care about the customer
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Verified ReviewerProblem At store
Went in to this pilot 1000 truck stop rd Kenly North Carolina on 10/13/23 late night for shower this store clerk wouldnt seem to speak much I payed for shower waited and waited after thirty min I went up to ask what was going on how many people were in line for shower and so on this store clerk had a name tag of Togo would not Utter a word it was seriously odd so I asked for a refund and he still would not speak to me answer me he then said he had gave me a refund and that it went back to my card I at this point did not trust this jerk and asked for receipt he printed me one receipt, on the receipt it stated cash received which I hadnt received any cash didnt even want to ask this guy anything anymore he wouldnt respond tried to ask another lady clerk all she would say is shift change was taken place seemed they sucked up to Togo,so I called my bank knowing this jerk was trying to rip me off and ask if they could see if a refund had been issued they said no they could here my conversation with the difference clerk and how I was getting no answer so they new I was being messed around my bank issued a refund as the clerk did not I dont know what was this punks issue other then maybe racism with his rag hat, but if pilot does not do something about this I will began to use TA petro I purchase thousands of gallons of diesel , by the way this place is dirty nasty ghetto , I went across the street to petro to shower after this and it was so much cleaner nicer bigger, people had good attitude .Go across the street to petro
Pilot give answers to why this guy acted like this as if never intended for me to get a shower then wouldnt speak to me about the issue then see it straight out tried to rip me off on my refund , wtf this cost me a lot of rest time because of some weirdo this company has working there bunch of bs
User's recommendation: Go to petri across the street we’re honestly the places is 10 times better in every way
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Verified Reviewer | Rancho Cucamonga, CaliforniaI was treated very poorly by my coworkers and management
Well i was hired in late july and was promoted after about a month or so i was doing well but then every day i came to work a different person would have a problem with me and talk about my work ethics behind my back then my car was repoed illegally so i was forced to take a few mental health days because of the stress it caused and i did that i got my car back and 3 days later was going to return to work but Thomas wanted to be the manager he is and cut my hours down to 2 days a week i cant live off that and refuse to be treated like that after everything i had been through to get the hours i could get . I felt it was wrong and very unsupportive given the circumstances .
Also Thomas would tell peoples bussiness and cause problems between people just to make them feel less than or shall i say uneducated .
He has punched the register in front of customers ,he has talked to employees as if they are stupid in front of customers . He is just unprofessional .
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Verified Reviewer | Aurora, ColoradoComplaint about manager
- Employees and convenience
- Your manager laura at store 619 aurora colorado
Preferred solution: Respect and so do a lot of others
I needed help to get my truck out the shop
User's recommendation: I appreciate the help so far that I’ve been given
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Verified Reviewer | Jerome, IdahoNo showers for more than a week
Preferred solution: Showers on a consistent basis at this location.
User's recommendation: Do not plan on getting a shower here
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Verified Reviewer | Atlanta, GeorgiaBad customer service
- Open late
- Lazy staff
Preferred solution: Employees to do their job and not sleep in front of customers
Great service
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Verified Reviewer | Naperville, IllinoisCard not working
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It was taking the mental health days off that did you in. Your car was illegally repo'd, ok, so you make other arrangements to get to work.
Other employees had to pick up your slack and I am sure they did not appreciate it.
You were new and just been promoted. You let them down.