Brian S Erz

Points not addrd

Great service helped me immediately keep up the good work was very helpful polite so my advice is keep up the good work Clapping
View full review

Preferred solution: I've got to get a new card at next fuel up my points card is warn out after 8yrs lol pretty good that long in use

Blanche Xxd

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Reno, Nevada

Trying to apply to a job listed

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

What a mess!! Had interview scheduled, no one ,..

I mean go sit down and wait ,.. wait,.. wait some more. Then , a scheduled interview at flying j ,(the gal wasnt there till 4pm, mind u I was scheduled at 11:00 am.

No one knew anything or was willing to interview me. Then , I get switched to some nice kind janitorial maintenance worker show me around the place. Thats fine but then I was told the supervisor wanted to speak afterwards,.. so, I get to wait again( as I see the supervisor joking , laughing with coworkers!

He never came back to talk with me , after waiting another 20 minutes (totally ignored me ,.. so I left!!!

View full review

User's recommendation: Don’t ever try and get a simple interview in fernley,nv

Anonymous
map-marker Cortez, Colorado

Reporting a rude behavior boss

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
There was a misunderstanding Kevin and I had a talk and we Kevin is a good boss we talked everything was ok
View full review

User's recommendation: I would tell them that the truck stop was great n the boss is a great person to talk to

Joe B Piz

Customer service didn’t seem to care about my concerns

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
When I called seemed like the rep didnt care didnt offer to fix the issue basely asked me what I wanted him to do wow great customer service
View full review

Preferred solution: Apology

User's recommendation: Avoid calling waste of time

Austin J Cwi

This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ

Verified Buyer
|

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Walkers Creek, Virginia

I got diesel fuel in my truck and now I'm having problems and not I have to get it fixed

Pilot Flying J - I got diesel fuel in my truck and now I'm having problems and not I have to get...
Got diesel in my truck from yall and now my check engine light it on and the dealership I brought it to said its gasoline
View full review

Preferred solution: My truck fixed. It gonna cost $11,000 to fix

User's recommendation: Check more often

Ms.Kelly D

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Knoxville, Tennessee

Parking

Im trying to call and pre-pay a reserve parking place for unfortunately customer service is not responding. I dialed not respond.
View full review
Blade Wzp
map-marker Doylestown, Pennsylvania

You guys don’t know what the *** you are doing

I am trying to replace my lost reward cardare you serious, you think I have nothing to do Forget it, wow how anointed
View full review

User's recommendation: Don’t work pilot they do not care about the customer

Greg M Sgn

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Problem At store

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

Went in to this pilot 1000 truck stop rd Kenly North Carolina on 10/13/23 late night for shower this store clerk wouldnt seem to speak much I payed for shower waited and waited after thirty min I went up to ask what was going on how many people were in line for shower and so on this store clerk had a name tag of Togo would not Utter a word it was seriously odd so I asked for a refund and he still would not speak to me answer me he then said he had gave me a refund and that it went back to my card I at this point did not trust this jerk and asked for receipt he printed me one receipt, on the receipt it stated cash received which I hadnt received any cash didnt even want to ask this guy anything anymore he wouldnt respond tried to ask another lady clerk all she would say is shift change was taken place seemed they sucked up to Togo,so I called my bank knowing this jerk was trying to rip me off and ask if they could see if a refund had been issued they said no they could here my conversation with the difference clerk and how I was getting no answer so they new I was being messed around my bank issued a refund as the clerk did not I dont know what was this punks issue other then maybe racism with his rag hat, but if pilot does not do something about this I will began to use TA petro I purchase thousands of gallons of diesel , by the way this place is dirty nasty ghetto , I went across the street to petro to shower after this and it was so much cleaner nicer bigger, people had good attitude .Go across the street to petro

Pilot give answers to why this guy acted like this as if never intended for me to get a shower then wouldnt speak to me about the issue then see it straight out tried to rip me off on my refund , wtf this cost me a lot of rest time because of some weirdo this company has working there bunch of bs

View full review

User's recommendation: Go to petri across the street we’re honestly the places is 10 times better in every way

Danney Akr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Rancho Cucamonga, California

I was treated very poorly by my coworkers and management

Well i was hired in late july and was promoted after about a month or so i was doing well but then every day i came to work a different person would have a problem with me and talk about my work ethics behind my back then my car was repoed illegally so i was forced to take a few mental health days because of the stress it caused and i did that i got my car back and 3 days later was going to return to work but Thomas wanted to be the manager he is and cut my hours down to 2 days a week i cant live off that and refuse to be treated like that after everything i had been through to get the hours i could get . I felt it was wrong and very unsupportive given the circumstances .

Also Thomas would tell peoples bussiness and cause problems between people just to make them feel less than or shall i say uneducated .

He has punched the register in front of customers ,he has talked to employees as if they are stupid in front of customers . He is just unprofessional .

View full review
1 comment
Guest

It was taking the mental health days off that did you in. Your car was illegally repo'd, ok, so you make other arrangements to get to work.

Other employees had to pick up your slack and I am sure they did not appreciate it.

You were new and just been promoted. You let them down.

Chris A Jtu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Aurora, Colorado

Complaint about manager

Your manager Laura is very rude at store 619 not just to me but to several different people and something needs to be done please
View full review
Pros:
  • Employees and convenience
Cons:
  • Your manager laura at store 619 aurora colorado

Preferred solution: Respect and so do a lot of others

Meadow Ckb
map-marker Fontana, California

I needed help to get my truck out the shop

Pilot Flying J - I needed help to get my truck out the shop
Pilot Flying J - I needed help to get my truck out the shop - Image 2
Pilot Flying J - I needed help to get my truck out the shop - Image 3
Pilot Flying J - I needed help to get my truck out the shop - Image 4
I put DEF in my truck from store 277 in California off the 319 exit it was contaminated the truck immediately start flashing red lights and eventually the stop engine light came on and I had to get a tow
View full review

User's recommendation: I appreciate the help so far that I’ve been given

Steve S Toy

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Jerome, Idaho

No showers for more than a week

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Pilot Flying J - No showers for more than a week
I stopped at the Pilot in Corbin, KY @ I 75 exit 29 and there are no working showers. I stopped by here last week and no working showers then either, as well as other times showers have been randomly closed. Why can't you offer showers to drivers on a consistent basis at this location? I bet if your fuel lanes were down you'd have them fixed sooner than a week.
View full review

Preferred solution: Showers on a consistent basis at this location.

User's recommendation: Do not plan on getting a shower here

Tammy R Haa

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Atlanta, Georgia

Bad customer service

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Im so tored of going in the pilot on Route 17 in New Jersey and finding the employees sleeping when there are no mayo out for sandwiches no cheese or chili for nachos. Its really disgusting. Im a truck driver and i spend alot of money at your stations. Check the cameras at 2:45am on november 1.
View full review
Pros:
  • Open late
Cons:
  • Lazy staff

Preferred solution: Employees to do their job and not sleep in front of customers

Anonymous
map-marker Skidmore, Texas

Great service

12-31-23 Great way to start going into 3024.to overnight ladies busy the ladies busy store clean restrooms wow especially women running the shift. Service was really refreshing the friendliness wow wiĺl definitely come back
View full review
Clark S Hid

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Naperville, Illinois

Card not working

Registered a card got fuel 2 days ago no shower credit this morning and it all takes an act of congress to get anything done here.is it possible to get a simple fuel card that works? Gigo
View full review