Pilot Flying J Reviews
Pilot Flying J Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pilot Flying J has a 2.0 star rating from 504 reviews; sentiment is mostly negative and only 20% would likely recommend per Pilot Flying J reviews.
Key Takeaways for Future Customers
- Expect issues with rewards and the app; many report missing points and app failures.
- Bring alternative payment methods; card readers and unauthorized charges are frequent concerns.
- Customer service responses can be slow; escalate persistently for refunds and billing disputes.
Negative Feedback / Risk Areas
- Recurring customer complaints about rude or unprofessional management and staff.
- Many reports of holds on funds, unauthorized charges, and difficulty obtaining refunds or dispute resolution.
- Poor reliability of showers, parking, and reward redemptions.
Positive Feedback
Coffee, parking, and some locations' customer service and cleanliness receive praise; a few reps resolved issues promptly.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Pilot Flying J has a 2.0 star rating from 504 reviews; sentiment is mostly negative and only 20% would likely recommend per Pilot Flying J reviews.
Key Takeaways for Future Customers
- Expect issues with rewards and the app; many report missing points and app failures.
- Bring alternative payment methods; card readers and unauthorized charges are frequent concerns.
- Customer service responses can be slow; escalate persistently for refunds and billing disputes.
Negative Feedback / Risk Areas
- Recurring customer complaints about rude or unprofessional management and staff.
- Many reports of holds on funds, unauthorized charges, and difficulty obtaining refunds or dispute resolution.
- Poor reliability of showers, parking, and reward redemptions.
Positive Feedback
Coffee, parking, and some locations' customer service and cleanliness receive praise; a few reps resolved issues promptly.
Media from reviews
New York, New York
Accused of theft
I was looking at the items. I picked one up and put it back and was yelled at by the store employee for stealing.
She demanded to see what I had in my pocket, and when I told her no, she screamed at me and said she was sick of us, meaning my husband and me! I do not appreciate this action as I am a frequent guest at Pilot all over Florida.
Preferred solution: Apology
User's recommendation: Hire people who do not yell at customers because they assume that they stole something
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerManager Rude and played victim and called police. Angela is the Manager for overnight shift.
- - No spaces available; I parked beside a truck outside the lines.
- - The manager criticized my tone; I stayed calm and explained.
I parked at the Pilot store 1076 in S Bay, FL, at 9 PM on 07/25. There were no available spaces left, so I parked next to the truck within the row outside the designated lines.
I wasn't in any no-parking zones. About 2.5 hours later, Angela, the manager, knocked on my door and politely scolded me about where I was parked. I didn't respond, and then she asked me if I understood, like I'm a child. I got dressed and went into the store and respectfully let her know the situation and that I didn't accept the condescending tone she took with me.
After the conversation, I walked the lot to see if a space had opened up. As I proceeded to park, the police showed up, and by her wishes, asked them to have me not park on the property.
Not once had I raised my voice or said anything to disrespect her. She was livid that I expressed my opinion on her professionalism and called the police to escort me off the property.
- Safe parking and clean environment
- Lack of healthier food options
Preferred solution: Apology
User's recommendation: Always express your concerns with respect. Kill them with kindness and you'll see them for their true character
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Waldoboro, Maine
One of our credit cards was compromised...
- - -Card at Flying J was compromised with fraudulent fuel charges: $288.37 and $1,240.29 at OH locations; WEX case 3432****; merchant contact advised.
One of our credit cards was compromised at a Flying J truck stop. 2352 OH-45, Austinburg, OH 44010
We called WEX and they asked us to go directly to the source.
One of our trucks went to the gas station and topped off filling his tank with 63.23 gallons in the amount of $ 288.37.
Three days later there was an additional charge to this drivers fuel card in 9935 State Rte 41, Washington Court House, OH 43128 with 274 gallons in the amount of $ 1,240.29.
Our drivers route was going North and the fuel card was over 3 hours south.
I reached out to our WEX Inc dispute department and they said we need to reach out to the merchant. The case number with WEX is 3432****
Please advise on who to contact for this fraudulent charge
User's recommendation: They want you to pay to be able to speak to someone if you use the Chat feature! Ridiculous!
" ...they asked us to go directly to the source". No they didn't.
WEX has a Fraud Transaction Dispute Form and handles all disputes. You just fill the form out online.
There is NOTHING a consumer can tell PFJ to convince them of fraud. Nice try.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Rocky Mount, North Carolina
Resolved: A $226.00 was placed on the debit card that should not be there.
Company fixed the issue and I have been provided with full refund. Check you card account before leaving the store for additional charges.
Charge my card for what the purchase was and not a *** more. I had to call the card company and question the charge.
Preferred solution: Full refund
User's recommendation: Stop scamming peoples
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Knoxville, Alabama
Unauthorized charge appears on my...
I filed a complaint on Pilot’s website. I also disputed the charge with my credit card company.
Pay inside to be safe not at pump. Either Pilot withheld $226 or the card info was stolen.
Unauthorized charge appears on my credit card from Pilot gas station at I20 Exit 76 near Tuscaloosa today 7/9/2026, 5:09 PM.
Pilot Tuscaloosa 00076. Automated gas dispenser. The amount was $226.00. Citi card ending 2981.
Please reverse this charge and note this has happened twice before to me at Pilot locations, so please check your card readers for theft devices.
Joel Piazza
- Good price
- Great stores for food and snacks
- Theft devices on card readers steal info and making fraudulent purchases
- Theives
Preferred solution: Full refund
User's recommendation: Pay inside, card readers are often stealing your credit card information and making large unauthorized purchases on the credit card.
Nuevo Laredo, Tamaulipas
Tarjeta de puntos
- - Long phone waits; no one answered.
- - Loyalty points issue: app barcode differs from card; points not credited; please contact us.
Llame, me hacen esperar mucho tiempo, no me contestan. Necesito ayuda con mi tarjeta de puntos.
La barra de código en mi app no es la misma de mi tarjeta. Necesito ayuda, no recibí mis puntos correctamente. Por favor, contesten.
Ayuda, llámenme por favor o mándenme correo en español, se lo agradecería mucho. Necesito ayuda, por favor corregir mi tarjeta.
- Ganar puntos
- No recibir correctamente mis puntos
Preferred solution: Puntos correctamente pero para eso arreglar mi código de barra de mi tarjeta no coincide con código de barra en mi app movil
Columbus, Ohio
Didn't get all the fuel paid for. Hose busted and manager told me to call this number
Nothing manager did know what he was doing. Needs more training. Didn't refund my money after the hose busted..
Preferred solution: Full refund
User's recommendation: No
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Albuquerque, New Mexico
Wrongful termination
I don't know how many complaints I have with Pilot Travel Center in [GEOGRAPHIC_DATA], [GEOGRAPHIC_DATA], which I have filed plenty of. I have not heard back from anybody.
I was fired for no reason at all. I had left it alone, but somebody had called me back.
No one has emailed me. I went to all the chain of command.
- Benefits that pilot has to offer
- Cons are that they got cons in there calling people that go in good people to do their job as of myself
Preferred solution: I would like to discuss that over the phone
Flat Lick, Kentucky
Missing points
Missing points called and lady didn't fix anything. And the app is still not working be going on for a month
Dunnellon, Florida
To complain about a night time management
- - Manager told me I couldn't park in front.
- - There was no handicap parking due to store work.
- - I am handicapped and use a wheelchair; my legs hurt.
I was parked in front of the store waiting on hot dogs to cook because the manager was taking a walk and did not get back until late, and there is no handicap parking because they are working on the store. So I was parked in front because I am sick and cannot walk that far.
Some management came out and was very rude and said, 'You can't park here because this isn't a parking spot.' Well, there is no handicap parking. He made us move way in the back, and I told him I am handicapped waiting on hot dogs, but he did not care and still made me move. Very rude nighttime manager in ***, ***. I was unhappy, and now my legs hurt more, and I used my wheelchair if I had to.
He was very rude.
This was on Tuesday morning, April 28, 2026, in ***, ***. Signed, a unhappy customer.
- Working on store but no handicap parking close to the door
- Very rude night time manager
- Very rude disrespectful
Preferred solution: Apology
In reference to your comment, “I did not…”, you stated in your post you were in your car when he approached about it not being a space. Waiting for hot dogs is irrelevant.
You still were IN your car, PARKED, not in a space.
You seem to think a good enough reason trumps policy. It does not.
Replying to
Macon, Georgia
Hold on funds, wouldn’t let me use card
- - They put a hold on my card and wouldn't let me use it.
- - Wrong zip at the pump; used another card.
- - Funds not released; Sunday hours limited.
Not only did they put a hold on my card, but they wouldn't even let me use that card. It was a pay card for moving expenses from my work, and I put the wrong zip code at the pump.
Once they put a hold on it, they wouldn't even let me use it!
I ended up using another card and figured that by the end of the day they would release the funds, but no such luck. When trying to call customer service, I was informed they were closed, as they had limited hours on Sunday.
Preferred solution: Full refund
Dallas, Texas
All about the fuel and store items.
- - They are knowledgeable but seem constrained by corporate decisions.
- - The app is hard to use and limited to newer phones.
Theyre knowledgeable but you can clearly tell theyre forced to have to deal with the same coporate bad decisions that we truck drivers do. No app which is supposed to make services easier, should be more difficult and exclusive to the latest and greatest phones. I can no longer use their app because I own an older phone and refuse to buy a newer phone, WHICH forces me into a new cellular contract..no thanks.Ill just run my cards at the pump.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
San Jose, California
- - Flying J in Sayre, OK: Robert spilled mop water and screamed.
- - The loud reaction startled my daughter, and I may rethink visiting Flying J in Center, OK.
While in the flying J travel stop on *** *** me and my 4 year old daughter were in line waiting to pay for *** and a few other things. One of the workers wearing a new tag *** spilt some mop water and screamed extremely loud *** !
It startled my daughter and I was so appalled at the reaction of the gentleman. It was approximately 12:30 am 1/3l2025. I wasn't going to say anything about it. But the volume and reaction of the man.
Was something I had never experienced in a public place. Maybe he needs some sort of counseling? I'm not sure but. Traveling along the I 40 corridor I may think twice before I visit the ****** in center, ***.
If I was to guess, this is a common occurrence with this gentleman. Because his profanity was done so freely and recklessly.
Preferred solution: Whatever standard procedure is
User's recommendation: Don't scream *** in the middle.of the store.
Rochester, New York
Rewards no working for donuts and free drinks
- - Charged $3.79 for a free drink.
- - Charged $2.99 for buy-one-get-one-free donuts.
- - Pilot store 322, Bath NY.
- - Transaction 661****.
Was charged 3.79 for the free drink and then 2.99 for buy one get one free donuts at the pilot store number 322 in bath ***. The error was noticed after paying and reviewing receipt. Transaction number 661****
- Customer service store being clean
- Management
Preferred solution: Full refund
User's recommendation: Check before paying
Cleveland, Ohio
Management is trash
Managers talking about having sex with men and asking people how many men they have slept with is not good
Saint Louis, Missouri
Shower's are always closed in the evenings when drivers need to shower at store number 409.
- - Parked at store 409 in Dickson, TN and paid for parking.
- - Showers not available at 9:30.
- - This is the second time this has happened.
Park truck at store number 409 in ***, paid for parking ate dinner went to truck relaxed for a few minutes went back in to take a shower at 9:30 and sign saying showers not available. This is the second time in a week this was happening. Not acceptable
User's recommendation: Find out why your night people cannot take care of a store.
About
Pilot Flying J is a large operator of travel centers and travel plazas. The company was founded in 1958. It is headquartered in Knoxville, Tennessee, United States of America. The Pilot Flying J chain includes 325 fast food and full service dining restaurants with such travel conveniences as showers, Internet kiosks, laundry, truck washes, prepaid phone cards and many more. There are also ATMs, truck service centers, audio book rentals, public pay phones with data ports, and check cashing. All restaurants are open round the clock. Pilot Flying J offers the following restaurant brands: Subway, Diary Queen, Pizza Hut, Cinnabon, and KFS. The company employs over 10000 workers.
Pilot Flying J is ranked 211 out of 2548 in Utility category
USA
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If you are going to act like a child, you will be treated like a child. You had NO BUSINESS parking there.
She has EVERY RIGHT to tell you not to park on her property.
Nothing "rude" about that. You were disrespectful when you ignored her.
She knocked on your window, you chose not to respond. The only child is you.
She wasn't livid. She just wasn't playing with you and your attempt to justify not following policy.
Not only that, they are acting more of a child by mistaking being told something that they do not want to be told as rude.