Latest review first
Pilot Flying J - Lousy
Im a forner employee of pilot. I need my mailing adress corrected so that i can have my w2's mailed to me.
Pilot Flying J - Horrible
Could not get fuel without seeing a cashier. Went in to pay for fuel. Watched the cashier have a melt down and yell at the manager proceeded to purchase a muffin which was frozen. This location on frontage rd in Walton ky is horrible
Pilot Flying J - Undercooked food
Ate undercooked Pizza for the second time in one week at two different locations. I had stomach issues from this that resulted in terrible bathroom visits. I won't be eating that pizza ever again. Pizza is supposed to have stiff, cooked crust. The dough doesn't even look browned. Absolutely shameful practices.
I had visited this store about a week ago to take a break and a shower. I own a small trucking company with 4 units. As I swiped the card pay for the shower The lady informed me I had no free showers on my card, Even though I had purchased Over 200 gallons of fuel that...Read more
Pilot Flying J - The hot dog
Mesquite nv, i bought some chicken but waited a hour to eat, went back into store to warm the chucken in a microwave, i sat down, a man came over and said, are you going to pay for the hot dog, i said this is not a hot dog, its chicken, when i ask why you think i stole it, they said i was the only one in the store, but i wasnt, i believe it was the clothes i was wearing, my work clothes, they prejudge , took me for home less, but iam not, and when i question them why, the short mexican wanted to call police and attempted to grab me, i said dont touch ne, very nasty people and disrespectfull , all because of a missing hot dog, mesquite nv exit 118 off i i15, the mexican and older lady very nasty disrespectfull,
Pilot Flying J - Bad diesel
The diesel is bad two trucks have messed up since weve fueled in mississippi
The 746 store really needs to reevaluate their graveyard shift. I hear many complaints from fellow customers and a couple dennys workers and I just let it go and move on but todays experince early this morning i seen some shocking displays. Two of the cashiers that...Read more
Pilot Flying J in Marion, Indiana - Good experience
There is a young lady at the location in Marion IN that was working around 4:45 to 5:00 am one morning. She was very apologetic for the line and wait. I watched this young woman clear out at least 15 to 20 people within about 5 mins. She was fast yet still very polite. When a customer asked if she had help the young woman told him i apologize for the inconvenience but my help is on her lunch. In 54 yrs I've never witnessed such a wonderful experience. It's hard to run a register with a line as long as she had and still remain as calm, kind, considerate, and hold a smile the whole time.
This past week I went to Savannah Ga from Nashville for Christmas. I am a long time Pilot customer and a rewards club member. You have new pumps at stations I have used for years. I tried to fill up at the pumps for three locations in Ga and TN. My Visa (Chip Card) and...Read more
I didn't like
- This convoluted complaint process
Pilot Flying J - Pilot-Scam Artist
It is not surprising that Pilot does not respond, apologize or try to set their corruption right. Please remind everyone you know Pilot will scam your credit card and STEAL from you. They are certainly not the only source for fuel. PROTECT your self, when you pull off the interstate and are trying to decide Pilot or that other station, go to the other one!!!!!! I am the person who was scammed for $5900+ , I could not get through to talk to a person at Pilot's corporate offices, they NEVER contacted me to try to resolve or apologize. The cc company did take care of the charges. Pilot should be responsible for taking care of their customers.
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