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Pilot Flying J

Pilot Flying J

www.pilotflyingj.com
What is your customer experience with Pilot Flying J?

Pilot Flying J Overview

The aggregated data is based on reviews and questionnaires provided by PissedConsumer.com users.

  • Pilot Flying J has 2.2 star rating based on 855 customer reviews. Consumers are mostly dissatisfied.

  • 22% of users would likely recommend Pilot Flying J to a friend or colleague.

  • Rating Distribution
  • Pros: Coffee, Customer service, Parking.
    Cons: Really bad management, Lazy staff, Disinterested staff.

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Pilot Flying J - Worst customer servicePilot Flying J - Report employeePilot Flying J - MANAGERHUBBARDOHIODANGEROUSUNSTABLEABUSESSTAFFLAWYERWILLBECONTACTEDHEIDI...Pilot Flying J -... - Image 2Pilot Flying J -... - Image 3Pilot Flying J -... - Image 4
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Top Pilot Flying J Reviews

Positive Review

"Rude employees"

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My husband has been I'm the hospital with pneumonia since last Tuesdsy morning. The other day I tried to load funds onto my app for a shower, i added 15. I...

Critical Review

"Discussed"

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Pilot store 458 has the most corrupt mangers there ever was !!! There Assistant manager and the General manager started a group chat to make fun of there...

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Anonymous P Ndr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Tempe, Arizona

Discussed

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Pilot Flying J - Discussed
Updated by user Jun 14, 2025

*** pilot !!! There manager all should be looked into but then again it won't cause HR n corporate are all friends !!!

Updated by user May 29, 2025

Oh I want all this made public untill those mangers are no longer employed with pilot !!

Original review May 27, 2025

Pilot store 458 has the most corrupt mangers there ever was !!! There Assistant manager and the General manager started a group chat to make fun of there employees even plot to get them fired!!

Sound like toxic bullying and over using there authority even more to the story they promote the assistant manager to take her toxic ways to run another store guess that store will be going down next !! She only hires on friends and family and promotes them right away !!

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User's recommendation: Bad management means customer service will be bad !!

Jared L Lcx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Valle De Villaverde, Cantabria

Worst customer service

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Pilot Flying J - Worst customer service

Went into the pilot to get a subway. Couldn't use my coupon at the subway.

There, management was rude.

No customer service. I will not go back or recommend people to go there.

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Preferred solution: Price reduction

User's recommendation: Nope

Summer M Yuo

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Hubbard, Ohio

MANAGERHUBBARDOHIODANGEROUSUNSTABLEABUSESSTAFFLAWYERWILLBECONTACTEDHEIDI MARKELWORKPLACEABUSEUNSAFEBADREPRESENTATION

Pilot Flying J - MANAGERHUBBARDOHIODANGEROUSUNSTABLEABUSESSTAFFLAWYERWILLBECONTACTEDHEIDI...
Pilot Flying J -... - Image 2
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My name is Summer Munson. I am a former employee of Pilot Flying J in Hubbard, Ohio. I was not only a dedicated employee who worked hard to get the job done, but I also ensured a great experience for many guests, fellow employees, and drivers. I was a fast learner, hardworking, and above all, very kind to everyone. I worked midnights with Michelle Odell and Heidi Markel. Michelle was a sweetheart. However, Heidi Markel was a poor investment, a bad manager, and a terrible representation of the company. Not only did Heidi ruin my Pilot career, but she also significantly harmed my health, both mentally and physically.

Even after earning the respect of everyone there, including Clint, Rodney, and Tonya Webb, and being in the process of being promoted to management, Heidi took it as a personal attack and targeted me. I not only did all the work while she sat on her phone throughout the shift but bore her abuse for over a year and a half. Heidi subjected me to mental, emotional, and physical abuse. She defamed my character by lying about my work ethic and appropriating my work. Heidi used intimidation, blackmail, and threats to coerce me into accepting this abuse and eventually quit.

Heidi showed up to work under the influence of multiple drugs, including marijuana, psychedelic mushrooms, Xanax, cocaine, and prescription pills that were not prescribed to her. It impaired her judgment and put both me, and customers at risk. As the manager on duty, she would refuse to do any assigned duties. Heidi would shut down the shower hallway because she didn't want to clean the showers, refused to prepare any food overnight per customer request, failed to clean the coffee bar or the coffee pots effectively (resulting in serving coffee with grinds in it to customers). She would offer dirty showers to drivers, neglected the floors, and forced me and Michelle Odell to do all the work, all while refusing to ring customers and disappearing during her shift.

She intentionally did not stock the fruit case and knowingly sold expired fruit and sandwiches to customers, which resulted in them getting sick. She would let the fresh fruit and sandwiches sit in the prep fridge until they expired. Heidi refused to do laundry for the showers and didn't perform the necessary temperature checks for the food when other managers called in sick. Heidi never adhered to the dress code and would wear leggings, a plain black t-shirt, and slide sandals instead.

There were incidents where Heidi shoved Michelle during a shift, and threw a towel in a customer's face - something that was reported by the customers. She would actively spew hate speech to customers and other co-workers. She was often negative regarding politics and religion and would badmouth all of the management and other staff. She was openly racist and homophobic. She expressed disturbing thoughts outright, such as wanting other countries to bomb the U.S and mentioning her readiness to die. She made insensitive comments to fellow manager Michelle Odell by disregarding her sister's death.

Heidi frequently made inappropriate posts about the company, Tonya Webb, Jeffrey P (Assistant Manager), Heather, Michelle Odell, etc., on Facebook. She made drug deals with customers and intimidated me into keeping quiet. Heidi refused to clean the restrooms or the area where we serve hot food and pizzas. She would give away every single coffee for free and allowed customers to make returns on anything even if it violated company policy.

I could have taken my case to corporate when Heidi forced me to quit for my own safety, but instead, I chose to leave with dignity and move on. However, it has recently come to my attention that Heidi Markel continues to make defamatory posts about me on Facebook using my full name and calling me several slurs and derogatory names. Heidi has also threatened Jeffrey P. She also forced Michelle Odell to give her rides to work for six months without reimbursement for her gas or time, otherwise she would retaliate and verbally abuse her.

It has been over two months since I left Pilot, yet Heidi still finds it necessary to target and defame me. I originally intended to walk away from the harassment and abuse, but seeing as Heidi has made it her personal mission to attack me, I am left with no choice but to involve my cousin's law firm, Whalen Law, and its lawyer John Jarrett Kennedy Whalen. Not only is the abuse that Heidi has subjected me to illegal, she is a poor excuse for both a manager and a human being. A heroin addict, a dealer, and a felon who has one-sided beef with a young girl half her age is in no place to represent Pilot. Neither as an employee nor a manager.

It is shameful that Pilot allows such abhorrent behavior to continue at the expense of its best employees. I am considering drawing attention to this issue on social media as it is unsafe for anyone to be around Heidi Markel. She has used the company phone to make threats, including threatening to shoot and kill her daughter's boyfriend in front of several customers, including a police officer who almost conducted a welfare check. Heidi does not pay for the food or drinks she consumes at work, which are items not covered by our discount.

Every employee, customer, and VR driver could testify that everything in this email is truthful. I also have screenshots of some of the posts she made, text messages of her interacting offensively with me personally. I have photos of her at Flying J, displaying some of the drugs she takes on shift, including mushroom and marijuana gummies, and her purse full of illegally purchased prescription pills. If that isn't sufficient to verify, just watch the surveillance footage.

I would love to speak to a corporate representative about this over the phone and send some of the photos I have. I am sure Pilot would appreciate seeing just how poorly they've erred in hiring and promoting such a deplorable and unstable individual. Thank you. I look forward to hearing from you.

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Loss:
$1
Cons:
  • Unprofessional and unsafe work environment abuse by management

Preferred solution: Termination of unstable and dangerous individuals.

User's recommendation: DO NOT GIVE PILOT YOUR BUSINESS UNTIL THIS PSYCHOTIC MONSTER IS REMOVED FOR PUBLIC SAFETY

1 comment
Guest

You sound pathetic and weak. Find another low skill job and you'll be fine. Hopefully, you have not repro duced.

Carey F Jxg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Discrimination by your employee

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Do I need to file a discrimination lawsuit against the assistant manager of the FJ in Minot, ND, because I sure as *** will? It's all on video. She is an extremely prejudiced and angry woman, and I will not tolerate that *** 308-708-****

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Preferred solution: She. Needs to be....FIRED

User's recommendation: stay away if you're white

Alonza Zzq

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

Report employee

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Pilot Flying J - Report employee

One of your employees Kodi Cornwell stealing from ur store letting her so call boyfriend Joshua Parrish to steal from your store check ur cameras he stole 4 propane tanks there happen at 12 midnight

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ROBIN H Mhu

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker West Valley City, Utah

Unprofessional employee actions

Updated by user May 15, 2025

Employee was at 1172 w 21st ogden ut training facility at the rime text was sent to my personal number which was given to them by Rhiannon Blackwell Monson who had obtained my number through illegal means

Original review updated May 15, 2025

To whom it may concern,

You have an employee working at your 11721st St. Ogden, Utah location who uses

(385) 443-****, an Onvoy number, to send me unsolicited, harassing, and threatening texts on behalf of Rhiannon Blackwell Monson.

They choose not to identify themselves, which is their right to withhold, and while I may not be open to using your services, I'm a retired 60-year-old widow. I can honestly state that I would not recommend your company's services to anyone who could and would use your services on a regular basis.

Thank you,

Robin Hastings

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2 comments
Guest

I found your address and phone number in 5 seconds.

Guest

You sound beyond stupid and act as if someone had to a do something shady to get your number. You left your name and enough (On a PUBLIC site) of your phone# to learn about you.

If you had any sense, you would delete this post as quickly as possible, establish credit freezes and reach out to Google to blur your location image. You are a fool who tried to grass someone on what you thought was Flying J and not a third party site.

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Laranda Pgr
map-marker Waco, Texas

I think my card was used without my knowledge. I got fuel today 100

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Twice i had stopped to get fuel and said see cashier which is why I pay at pump so I don't go in. Anyway I stood there for the longest as another driver walks in wanting his fuel receipt, anyway after two people were taken care of wants me two run my card again and I didn't like that because I've already typed in all my info at the pump, so I did and he ask me about is that a company card then ask who's card is it .

I told him that's my card and my company. I paid and I noticed later that the fuel was paid but there was a 500 00 pending on my account, then another 500,00 but in bold . I called my bank and they told me how it works. I'm not always out here with the guys so I don't see things .

My apologies to you for jumping the gun. I guess my whole experience made mi paranoid see to speak , I just wanted out of there. I'm sorry for the drawn out response but I wanted to give you the play on the experience you have to go through starting at the long lines of traffic at the pump.

Sorry once again for my main complaint that was the credit card . Edward mashek BearKat Trucking.

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User's recommendation: Don't be surprised if you have to go inside to see the cashier and if your done fueling please move forward so the next driver can fuel .

Jodean Ttx
map-marker Houston, Texas

I need you guys to answer the phone. This complaint is too damn long.

The incident happened at a pilot. Ive already reported this.

Answer your phone.

I have called about five days ago and Ive already explained my whole incident that happened at this pilot. Please give me a call or answer your phone.

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Bob L Mam

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Dealing with a rude till operator

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I stopped here on March 1, 2025, to gas up my car. The pump would not take my credit card, informing me that I had to see the cashier.

Therefore, I went inside, gave her my credit card, and stated that I wanted $20 worth of gas. Following this, she said it would be $36. We went back and forth, and when I asked her how much the unleaded gas was per gallon, she literally blew up. She said, 'I don't know, I can't see the sign.' That's when I walked out.

She needs an attitude adjustment. I'm not buying from Flying J anymore.

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Preferred solution: Apology

User's recommendation: go to Loves

Ronald H Ghz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chico, California

Privacy

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There was a woman manager in the men's room while the men's room was full of men doing their business it was very embarrassing for all of us where I want to be in there while we were it's an invasion of privacy when a lot of men that work at that flying j could have done that job but the woman kept saying she was a manager it's her job.wrong!!! I've never been so mad she should not have been in there with all those men doing their business it's very private it is just wrong I cannot stress that enough that was an invasion of privacy. Make sure there's no women managers in the restroom.

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Ronald H Ghz

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Stonewall, Virginia

Woman manager in the men's room with men in there doing their business it's just wrong

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Keep the female managers out of the men's restroom while it's occupied by men. The man who works there could have done that job. I am so angry at that female manager because she was laughing at me while I was complaining about her presence.

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Pros:
  • Very nice showers very friendly people at most of their fuel stops
Cons:
  • Point system

Preferred solution: Apology

1 comment
Guest

Lame Weeenie.... Your next complaint will be that the restrooms were not clean. Please check to make sure it's still down there silly plank.

Resolved
Cortney Wek
map-marker Bellevue, Washington

Resolved: I’m very upset with the management

Updated by user Feb 04, 2025

Company fixed the issue and I have been provided with apology. They trespassed me for being a paying customer and I am courteous and I get no respect in return!

Somebody else had an argument out there. It was not me that silly clown thinks it was me show me on camera show me on the camera that it was me show me and I Somebody else had a argument out there.

It was not me that silly clown thinks it was me show me on camera show me on the camera that it was me show me and I will kiss your *** in front of City Hall! Because it was not me.

Original review Jan 27, 2025

I believe that the clown that has me mixed up with somebody else is mad because there is another person that drives a van similar to mine, that he had some issues with, and hes taking it out on me and now Im trespassed when it was not even me! I believe its Personal . I believe hes mad at me about something outside of Pilot.

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User's recommendation: Don’t go there do not go to Pilot! That clown has no earthly idea what is going on for he has mixed me up with somebody completely different than me! And he is sticking to his word! And it’s *** making my life a living *** *** and I’m *** pissed off right now goddamnit! I’m pissed off at Pilot. *** you *** go to *** *** all you *** stupid *** look, I only get really *** irate when *** are against me when I don’t do anything *** wrong and I gotta get like this because I get *** right! *** Pilot You *** you go to *** *** *** You need to fire that *** *** that you got working out there fake *** *** *** ***

Victoria D Qyv

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Linköping, Östergötland

Needs corrections or better management or shut down.

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Pilot Flying J - Needs corrections or better management or shut down.

I was terminated today because I called in today and yesterday for having the flu last time I was written up/documented I had a virus which I got from another employee because she made him wear a mask and stay at work I got a virus from him I got written up / documented because I brought my doctor note in 30 minutes before my shift I was still asked to wear a mask and come to work that's against the health code policy. I would definitely be careful eating here coming to this establishment in genera. I worked strictly back line with food!!!

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Pros:
  • Paid weekly
Cons:
  • Management

Preferred solution: I want to see something done. So other employees and customers are properly taken care of ❤️

User's recommendation: Seems amazing on the outside but it's a disaster and horrible working her

1 comment
Guest

Is there a reason you hid the portion that suggests you were fired for other "overall" incidents, not just this one? What happened?

You called off plenty of time, but when it was real, you expected them to overlook it. Lame

Vince R Dcc

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Sacramento, California

Driver

Customer did there job the best way they could open up my account with no problems.

I had to update info on my rewards card

View full review
Cortney Wek
map-marker Jacksonville, Florida

I’m very upset with the management

Updated by user Feb 07, 2025

I’m thinking that it’s been resolved, for the guy thinks that I am somebody else that he has had issues with before!! I don’t cause any problems with anybody!!!! I’m a great guy and I’m clean and I am responsible!!!!

Original review Jan 31, 2025
Nothing happened, thats just it it is personal! Somebody does not like me for their own beliefs and their own opinions, so they just put a bad rep on me!

I am a really really good guy, lol abiding citizen of the best country in the entire world. Am Clean as a whistle! I do not drink, and I do not use drugs! I take care of myself and I care of myself with a well manner!

Somebody does not like me for their own personal opinion or believe or thought of me, giving me a bad reputation! Its called character assassination! It my life a little harder than it already is, that is it!

However, I am a survivor and I do what I do to get by one day at a time! Ball is in you guys Court now!
View full review

User's recommendation: Learn not to trust people who give fake reputations and false allegations!

2 comments
Guest

I'm going to guess that you applied for a job and didn't get it. You can't expect to get every job you apply for.

Guest

The ball is in no one’s court. You did not provide any specifics.

Furthermore, they won’t see this post. You need to contact them directly.

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Kaidynce Vmr

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Charlotte, North Carolina

I have never been treated so bad for nothing in my entire life

My fiancé went into the Pilot Travel Center to use the restroom. I was looking just looking at the shade by the register and texting him.

The cashier and there so-called LP were horrible. He complained bout how long I was taking to pick a pair. I was like I'm not going to buy any I have a pair I only use them in my hair anyway not over my eyes. I was just looking at them waiting on my fiancé to get out the bathroom.

He went to complaining bout him being in the bathroom, and he wasn't even in there that long. I didn't know being across from a register nowadays was a reason for employees to be rude disrespectful and treat you like you were trying to steal something from them. It brought me to tears. My fiancé was pissed.

The cashier wasn't much better with how she acted and looked. But that "LP" is just horrible. He should not be working LP for anyone. We left went to the station next door.

Apparently it's very well-known round there that they treat you like crap in that stores. The locals said they treat them the same way as they're stealing something and need to hurry bout the store. Like they own that store. They don't.

They are employees who are ruining the reputation of that store. Not to mention the damage it is prob doing to Pilots reputation round there. I guarantee you when people from round there go anywhere they don't stop by a Pilot out of town to get disrespected while they are away from home. It has happened so much the locals at the lovely Circle K next door employees and customers were not shocked at all.

They acted like that's all they hear bout that store every day. In case you guys are curious it's the Pilot Travel Center at 5714 N Rhett Ave, North Charleston SC 29406. We didn't buy anything there. After being treated so awful.

We went to Circle K next door. Cashier there was sweet as she can be. This just happened this morning. It was like 3 3:30 this morning.

So I sincerely hope I get my message to the right people to do something this. I was going to call corporate, but it's too early, so I'm warning people how I can till they open.

View full review

User's recommendation: I would avoid that Pilot gas station till they replace that LP who thinks he is Owner and Above every one else and the Cashier who feeds into his narcissism and is not much better her self.

About

Summary

Pilot Flying J is a large operator of travel centers and travel plazas. The company was founded in 1958. It is headquartered in Knoxville, Tennessee, United States of America. The Pilot Flying J chain includes 325 fast food and full service dining restaurants with such travel conveniences as showers, Internet kiosks, laundry, truck washes, prepaid phone cards and many more. There are also ATMs, truck service centers, audio book rentals, public pay phones with data ports, and check cashing. All restaurants are open round the clock. Pilot Flying J offers the following restaurant brands: Subway, Diary Queen, Pizza Hut, Cinnabon, and KFS. The company employs over 10000 workers.

Pilot Flying J reviews and complaints

Pilot Flying J is ranked 202 out of 2298 in Utility category

Area Served

USA

Payment Methods

VISAMasterCard

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