Pilot Flying J

Me and my wife travel often and we stopped in a small town called payo Texas we saw a pilot flying J and we stopped as we entered the store we were greeted with smiles and we decided to eat there the food was amazing we had the meat loaf mashed potatoes and macaroni and cheese they were so delicious and let me tell you one thing the bathrooms are

of the cleanest that I have ever seen in my whole entire life as me and my wife have traveled and stopped in many places and we asked about the showers and if we could be shown want to see what they look like and they were huge and so clean as well we think the employees and we will definitely return again

My daughter worked at the Haubstadt, IN Pilot and a customer, admittedly, was standing behind her, rubbing up against her making her feel uncomfortable. After four times of her asking him to back off, and he didn't, she yelled and said a cuss word at him.

She went in the bathroom, cried for a moment, gathered herself, came back out and apologized to him for yelling at him. Two days she was told she was on her final right up for insubordination behavior, because she cussed at him, and although the other cashier witnessed this man doing this also, the GM, Nick, said he watched the cameras, and the man didn't touch her because he didn't use his hands. I guess he doesn't know touching is touching.

She called HR because she didn't sign anything, and this was her first right up. The next day, she was fired and now nobody there will return her calls with any explanation.

My account was compromised twice, the second time my account had a stranger's name! Not only did I have to go call several times, and then activate 4 new reward cards back to back - but the situation remains unresolved.

I received an email from Rebecca Strickland, back in November, blaming me for the disruption, claiming that since the account was "hacked by the same person", I was sharing my information with someone, therefore I had to get a new reward AGAIN and change my information AGAIN including my phone number if I wanted my 9,000+ points back. The worst part is she stated this would be the last time my points would be returned. This problem started in Oct 2023, and here we are on 12/19/2023, and the situation remains the same. My points still have not been returned after weeks that have turned into months of "investigation".

I requested a supervisor (Brandy) and not only was she determined to not listen, but she kept interrupting me while I was trying to explain my situation only to reiterate I needed to get a new card AGAIN, and they were doing me a courtesy by returning the points I earned by fueling approximately 5,000.00 - 7,000.00 in diesel a month!!!. Once I made "Brandy" aware of my background in IT Technology as a former IT Infrastructure Manager (not all drivers are dumb) and mentioned the hindrance might be the upgrades done recently to the app. She refused to listen, empathize, or take any accountability not realizing countless drivers are experiencing the same issues. I don't think Rebecca, Brandy, and the rest of the Pilot Corporation realize that drivers put food on their tables, and paychecks in their pockets - drivers are the heart of the Pilot business.

IMPORTANT RULE IN BUSINESS - YOU DON'T BITE THE HAND THAT FEEDS YOU!!! I've given Pilot 98% of my business!! So their app developers screw up the system and it's my fault??? Brandy made it clear she did not care if I refused to give Pilot my business.

I don't think she understands business retention strategies. Returning my points would result in nothing compared to the money I spend at Pilot truck stops. With a background of 30+ years in customer service, I have never encountered such disgusting behavior from a so-called Supervisor of a "Support team"! Pilot needs to thoroughly screen the candidates for these positions.

These rude, incompetent representatives and inefficient developers are going to cost Pilot their company or result in a class-action lawsuit. COMPLETELY DISGUSTING!!

I would never hire Rebecca or Brandy to represent my company EVER!!!

I don't even want the points now. Kiss me business goodbye!

I'VE NEVER EXPERIENCED THIS WITH LOVE'S, TA's or PETRO.

UTTERLY DISGUSTING!!

I went into Pilot Travel Center in Richfield OH store 130. To start off I walked in and a manager Norm ignored me when I asked a question because he was looking at the schedule on his phone , it was 11am.

Secondly a bigger African American lady looked at me twice but never greeted me. Felt like I was in somewhere I didnt belong when I stop to get a drink. Their professionalism needs worked on. 0/10 experience n will not go back also putting word out to my friends to not go back.

On top of all that the registers were all out of receipt paper is what I was told and I couldnt get my recipient.

I would like to return as this is on my way to work but I do not want to go back with those employees working. Please do something

My mother is a truck driver. My daughter and I are riding with her as companions.

We stopped at the Flying J location 15100 Thornton Road, Lodi, CA 95242, center number 617, to shower and do the 10 hour rest. While showering, 2 of us experienced a male customer and 2 employees trying to enter the showers. As females in the industry, this is ABSOLUTELY UNACCEPTABLE!! They knew we were in there.

I contacted the desk clerk and asked for the mens names. I spoke to Kaylee and she put me on hold without telling me who these men are. This occurred March 10 between 715 and 730pm.

We want action taken! I will be posting reviews everywhere i can to keep other female drivers and passengers informed of this danger.

On February 11, 2023 my 72 year old mother stopped in at Pilot in Blacksburg SC, store 4566. While the store side was clean and cashiers were friendly and very helpful, the same can not be said for the experience she had at the taco bell.

The cashier was very dismissive and out right rude. Her order was very simple but sour cream was added when she asked for none. When she went back to the counter to have her order fixed, I believe the cashier's name was Brad, rolled his eyes at her and then blamed her for her order being wrong. My mother is not a confrontational person and became upset.

She was brought to tears with his actions and words.

She left the store without her food. If this is standard practice for your employees to degrade and blame customers I or my family will no.longer be customers of Pilot.

I joined upilot as an employeeistore the end of December in dublin Georgia and I am struggling and have all sorts of questions am I still on the schedule? He didn't fire me or said anything of the sort I didn't quit at all, last I remember being on the schedule was some time in June despite me being in college and trying to get a hold of the general Manger by text due to I am busy during the week with college and would like to work weekends there or even just for call outs from Thursday to Sunday he hasn't even gotten back to me at all.

I go to pilot to see the employee's who are also my friends that are working and ask if I'm on the schedule they have stated I'm on a list but no hours are listed for me and they said your probably on to be rehired and I said I wasn't informed I was even fired!!! general manager told me after being hostile towards me with his words and discrimination towards me and talking that he'd give me hours and work with me for when my college semester started...I also told my coworkers that despite my efforts to reach out about coming to work and getting hours he has reached back to me. Before I left pilot in dublin ga I talked with the manager on shift who is also my friends and she stated that the general manager is hardly around and when he is he's there for not even that long and takes off, but that the one day he showed hostility towards them and really wasn't perfessional at all is what my coworker said, she hopes that if a new manager comes about that I can come back and work because she stated the one day about a few weeks ago that her and her daughter were on shift and the General manager came in and said if things get backed up or ya need help call me on the radio and I'll be in well the mother employee went out for her break cause she didn't have a lunch yet and needed it and her daughter was in working there and it got a bit busy while her mom was on break, well...she tried so many times to call the general manager on the radio while her mom was on break and he didn't answer so a line was forming on just about every counter and she worked at it the best that she possibly could, but then told me she knew the general manager of dublin ga pilot filing j store 068 was sitting in his vehicle ignoring radio cause all he does they said is worry about his sons soccer and just stick around for a few hours and leave, she then told me that Justin came in and started yelling at her why didn't she call him on the radio and just was being very nasty toward her and when her mom came In from break he shouted at her and said you shouldn't have taken a lunch or went on break your to stay behind here and help so it don't get back up, and apparently he was there for only a little longer and left. But I said to my coworker that's nuts she said her and her daughter are thinking of just working there one day a week and that they and other workers at that pilot don't like the general manager and fear for their jobs just like me and they don't wanna be put on a list like I have not knowing what that means so they are searching for a new job.

The way the general manager Handel's things at pilot flying j in dublin ga store number 068 is not professional, no leadership at all has gone in and taken free showers for 3 hours stays at pilot for 2 or 3 hours disappears comes back and disappears again reason I know this and others know this is I once was a working there and happy to do so except for when he came around for I'd be critizied because of I am developmentally delayed I do my best my drawer never ever went over 3 dollars while I was working despite my Ora of wellbeing due to my health I smiled the best I could and always said welcome to pilot, have a nice day, even cleaned and did the big 4 at pilot always tried my very best to be on time, I was told if I did the best I could and did even more things around there I could get more hours or even be a shift manager which I was open to so I could be more help to customers and to the company and so to check if that was correct what I was hearing from the shift managers since general manager was hardly there...if I could be a manager or even gain more hours, and something someone said and the fact that I stated general managers falling asleep he laughed at it and thats not funny at all thats serious and someone on night while i was working and my shift manager was asleep and showers were dirty sais that they are gonna report this place and me asked for my name and said why cant you clean the showers i said well apparently cashiers arent allowed to clean the showers and my general manager is asleep and ive tried to wake him up, but dispite that i told the lady let me try and do my best to clean it up the way i saw a manager do it the one day so she waited and she got a shower but still asked for my name and wanted to know the general managers name, i managed the store and anyones questions and anything for 4 hours on night shifts sotra by myself while my shift manager slept and didnt wake up, but that night I was so upset felt so alone like it's my fault that my shift manager would sleep and customers were mad but i tried my best to resolve things and the fact i was being laugh at for telling general manager about people shift managers sleeping...and I did my part I tired the best I could and the drivers being a lot ik are my friends where cool and said take your time that its crazy the way things are done at this pilot, but the next day being so upset i did tell the manager i felt like quitting and i wanted to quit but then we talked in the office and he said he'd still like to keep me working there and being that I am autistic and have health problems my face usually has dark circles and I look tired a lot but I do my best to smile and work the best I can and could there and I have comprehension delay issues and communication issues so I say things differently in a way I understand and I know how to count cash and always did great at the register sometimes for bigger cash given back to the customers I'd take a little to count it but I always got it right I'm just a little slower counting cash when in big quantities, but, ik how to do basic things I have functional autism and health problems with headaches which cause dizziness and fainting and it's neurological and at times I can have strokes but that's rare...anyway I told my manager after he said about he'd like me to stay, I said okay and told him I have college coming up in August I finally got accepted and that I need the hours here mostly weekends if possible so I can make money for gas and small bills to go back n forth to school he said he'd work with me I also mentioned about what the shift managers had told me that you said to them and just checking to see if that was so about I may be able to be a manager or obtain more hours on night shifts I do much better at those because I am a little slower at times with counting but can do everything else, he said I never said that at all the general manager then went on to saying straight to my face that I am a Debbie downer at the counter and I don't know how to do basic work or anything that I don't do what I am supposed to that he's never seen me out in the fuel isle doing anything which I have done the max that I obtain learning on my own and from other coworkers cause the manager didn't train me one bit...just said look at signs. He also then said why would I give you shift manager of you can't do basic anything around here, you sit down over there by the lotto machine...which I only do if I feel a little dizzy or lightheaded after cleaning up the deli cleaning the coffee containers and then just getting them ready to hit start for fresh coffee wiping the area down putting new trash bags in, more cups if needed both coffee cups and fountain cups also put the breakfast out and things like that, I have tried the best I could do I even for a while there stocked the coolers daily and I put the time in to go outside every night that my shift manager we would split the things that needed to be done up, I did the fuel isle like the trash and buckets fill water up make sure the wiper things are in them and I made sure paper towels where in every pump and fuel isle for drivers, even then I went tons of extra miles there and when drivers where hungry cause I was given permission to do this...when food wasn't set out till morning i can usually tell when a driver is hungry I ask them you looking for something hot to eat or anything and I'd tell them of the top of my head what I have in the back for them that I can bring out choices for them to choose from and recommend what I think tastes better or is the best option and they say than you viv eveytime they came in or would see me hey what you got in the back and I'd kindly help them out many times I was able to pitch an idea out to drivers and others about products pilot company sells and has in our store 068 and they weren't even thinking about buying it but I advertised and sold that idea of that product like a headset or a lighter or even a vape Yada Yada even the different Def you can buy in pilot I've told them hey I think this is the best thing right here it's got this and this and I've used it before which I never introduce something I never used or had...but point is to promote pilot and the products sold in store 068 I've done my best in that as well and a few of my co workers have said I'd be good at advertising and selling a product. But the drivers never had a single complaint after what I had suggested would be the best fit and buy and y...they come back and say it's still working and I'm glad you helped me out then I'd say what ya having today desiel or Def and it be desiel and he'd say thanks when we got through I'd ask if he wants a receipt and he'd say see ya tomorrow you on shift, I belive so unless it changes again. And I said usually have a safe trip driver thanks for visiting pilot...and he'd say you too, hope I see ya next time, but tons of drivers have been asking me when I go to the Chinese place I see them there a lot and other gas stations hey viv how come ya haven't been working on night shifts like ya was I said I don't know last I remember was I was supposed to get hours manager pointed out that I can't do basic work, I'm a Debbie downer at the counter and I don't do nothing.

My family are truck drivers I do ought to say and I know how to work a semi, the landing gear how it works ik that I know how to hook up the trailer and all so I understand truck driver big time I've traveled all around with my sister and my brother in law and others as well and no other pilot I ever been to did their managers treat their employees like the way this manager at the pilot in dublin has I am not showing hostility at all I'm showing I am confused on why he was saying such hostile words putting me down and knows I have disabilities and also said he'd work with me but hasn't at all I don't know if I'm fired of I'm on hold or what, but no one else complains about me at all, and even though I haven't had hours and the manager at pilot store 068 doesn't communicate very much with his employees or me, I still visit the store checking on my coworkers who are my friends and the comments they make about the manager and others there too are sad, upsetting for them and for me they stated there last week that too bad I'm not given hours and hopefully I can come back and they said good luck trying to get the manager to talk to ya cause he barely communicates with us all he cares about is making a paycheck leaving whenever he wants and soccer plus yelling at us and we had enough of it and can't take this anymore so we are all trying to find other work, and here at pilot they said that they need more employees like me when he was giving me hours to work there who actually show up, and keep seeking to be here and that's what I've been doing despite the general managers hostility, unrealistic criticism and also discrimination towards me I still go to pilot hoping that maybe I'll get the hours that he said he'd give me while I was in college, he even said I need therapy, only reason I may of needed therapy is because of the general manager, and yes I did do therapy to make myself stringer as a person and to talk about his words to my counselor and how they effected me making me cry while he was yelling at me in his office towards the end of June so ? Is am I fired on a waiting list of some sort? Like what's going on? I love pilot working there cause of what I experienced in other states and counties and it was never like it is here at this one over time I noticed the GM character and now everyone there when I stop by pilot to get gas says they about to all quit, for their well being and fear of their jobs like what's happened to me, store 068 pilot new general manager is a must for change cause this manager in my honest opion is gonna keep putting his employees down and show discrimination towards them not enform other workers there if they are getting hours or not?

Or fired or just on hold like my situation due to his unrealistic statement criticizing me and being hostile with words, how does pilot let that slide? How is the one hire that the general manager at store 068 whose name starts with a J not replaced with a more responsible, more outgoing, caring person showing leadership and actually being there during the day on the hours he has listed that he'll be there. How does pilot let that go? It just looks bad on pilot in general to let that manager remain a manager for the way he acts and treats all of us working or on his wait hold grudge list not informing employees about much at all, I had said to my other coworkers if this is bothersome and upsetting to you and your mental health while working here as it has been to me, I needed therapy for it too that yall should report this matter and him because pilot has standards and want the ratings to be a 5 star at every pilot to be great and drivers content and treated well but how can pilot do that if their employees are suffering at work mentally and emotionally from the hostility and rude comments from their manager that's hardly around and gets free pilot showers which I was told we had to pay for those?

Guess it's free if the manager can have them free right? So because of this manager I've been in therapy and I've been doing college still reaching out to him through text like he tells everyone just call or text, so I have and he hasn't gotten back to me...I'm in college without being given hours though promised to give me...and still nothing it's really upsetting and for me this I believe is a lawsuit and if not resolved I will have to do something about this even a bit deeper, I want my hours back and I want my job working the overnight he said he'd give me but lies and isn't kind one bit to me I'm frustrated tho I'm trying to be patient and understanding also trying to forgive but pilot is said to be like a family and I don't feel that at this one and I fear for my other co workers Jon positions while this general manager in dublin at pilot store 068 is partially working there and being payed the hours he isn't there is wrong and there are many other shift managers and other workers there that would be better and more suited for general manager and very positive for the team and their emotional and mental health, their scared to speak out in fear of their jobs but I am not since I'm on some kind of grudge waiting list as they put it. Help store 068 dublin ga obtain a new manager where we all feel safe and don't feel our jobs are in jeopardy. I feel like there's something wrong with me cause of my disability and what he said to me in his office, I just don't feel safe but I want to get my hours back...just not while he is in rule there and deceives his boss thats above him, that isn't right at all.

Let justice for that pilot store take place.

Amen please someone help take action with this store on the general leadership. He's not giving many employees their hours and is doing everything that's not meant to be done in a work place such as discrimination upon disability, race ethnicity religion or medical which is also with disability, I'd like my job back so I can continue to be a service to other and most importantly the drivers

The employee that I believe was the manager during the day on Sunday around 11:00 a.m. I did get my refund for my charger cord that was the redneck brand and for the flashlight that did not work at all it was a rechargeable flashlight.

The flashlight felt like it didn't even have a battery at all it was really light and did not charge or even work the charger was very loose in a wall plug. Also was loose in a car adapter. I had a light up charger cable that the lights on the cable cord lit up to the music. I didn't save the package it came in because I assumed it was trash it worked for about 3 days then stopped lighting up so it only charged if I wanted only a charger I would have paid less than $20 for it well this one cost $20.

So I was told that I could not return it that that was mine and it was not to be returned then my husband found the charger in the package in the store and showed it to her and said if we could just exchange it she said in her words, "I said no and no means no!" She said this as if I were a child and my husband said she was rude and she just kept yelling and I said she is so damn rude so she grabs all the things we were purchasing which was well over $200 take them and put them to the side and said okay since y'all want to cuss you don't get to buy nothing bye have a good day and was still yelling bye bye.

Totally embarrassing, and inappropriate, and very unprofessional. This woman was the rudest woman of ever dealt with ever at a truck stop, or any gas station.

I came to park at this flying J #740

After being harassed about parking saying that the spot I was in was reserved 6 hours later after being parked I was told to move my vehicle by the security guard James who wouldnt tell me his name but the manger inside gave it to me. Also told that parking spots was sold out so it was to late to pay for the spot I was in already and the whole truck lot was full at that point.

Then this morning I get a call from my company saying James sent an email saying that I am banned from that flying J for life and that I took a swing at him. That never took place which is why Im glad I recorded the incident. This guy should not be out there with the attitude and misconduct that he has when all I asked him was Where can I legally park?

And Whats your name? Because Im going to talk to your manager.