Product: Pilot Flying J Customer Care Clear all filters (0 of 143 reviews match)
filters
Seller:
Show
State:
Show
City:
Show
Product:
The 746 store really needs to reevaluate their graveyard shift. I hear many complaints from fellow customers and a couple dennys workers and I just let it go and move on but todays experince early this morning i seen some shocking displays. Two of the cashiers that...
Read more
3.5
Product
Pilot Flying J Customer Care
#1438214
Reply to reviews
Show

Pilot Flying J - Good experience

There is a young lady at the location in Marion IN that was working around 4:45 to 5:00 am one morning. She was very apologetic for the line and wait. I watched this young woman clear out at least 15 to 20 people within about 5 mins. She was fast yet still very polite. When a customer asked if she had help the young woman told him i apologize for the inconvenience but my help is on her lunch. In 54 yrs I've never witnessed such a wonderful experience. It's hard to run a register with a line as long as she had and still remain as calm, kind, considerate, and hold a smile the whole time.
4.3
Details
Additional Fees
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Pilot Flying J Customer Care
#1436375
Reply to reviews
This past week I went to Savannah Ga from Nashville for Christmas. I am a long time Pilot customer and a rewards club member. You have new pumps at stations I have used for years. I tried to fill up at the pumps for three locations in Ga and TN. My Visa (Chip Card) and...
Read more
FunctionalAffenpinscher
FunctionalAffenpinscher

Not at this time.

Product
Pilot Flying J Customer Care
I didn't like
  • This convoluted complaint process
#1435059
Reply to reviews
Show

Pilot Flying J - Had a problem with the customer service In Huntsville TX

Told the employee to change the channel to say no and really mean way
Product
Pilot Flying J Customer Care
#1417322
Reply to reviews
Show

Pilot Flying J - Racial Profiling

I was humiliated in front of a guest. I was racial insulted. I took my problem to management and i end up suspended.
Product
Pilot Flying J Customer Care
#1416474
Reply to reviews
Me and my husband went to stop and fuel at flying j in Pasadena Texas and we where trying to purches fuel and some food for the road trip we are taking.There where quite a few pple waiting to be helped but no one was there all of a sudden I see a lady on her phone at...
Read more
1.0
Product
Pilot Flying J Customer Care
#1404772
Reply to reviews
Show

Pilot Flying J - Asked to leave after showing up a few of times.

Some friendly and some unfriendly staff. Asked to leave by one of the employees. Tight place to get around when hauling a trailer at the front pumps. Overall unfriendly customer assistance near Tumwater, Washington stop.
2.4
Details
Additional Fees
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Pilot Flying J Customer Care
#1397663
Reply to reviews
Show

Pilot Flying J - Bad Service

Cold creamer out intense coffee out waited 10 minutes told quit serving intense coffee at 9:00pm was only little after 6:00 pm then long lines only 2 reg open this is a busy place won’t stop their anymore store # 722
2.9
Details
Additional Fees
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Value for money
Website
Product
Pilot Flying J Customer Care
#1395920
Reply to reviews
Show

Pilot Flying J - Pilot travel center customer service

Customer Service so bad never answer the phone, every time call always wait on line more then 1hours or longer, some time ease to fix, but representative don't care fixing problems hangs phone. I don't how many representatives helping customers, very bad support,,,,,,
Product
Pilot Flying J Customer Care
#1394972
Reply to reviews
Pilot Flying J - Avoid At All Costs or It Will Cost You
I, like many times in the past pulled into my local Pilot Gas Station for $43.00 in gas. Now I have a $151.00 hold/charge on my account. How is this being allowed to happen ? Visa says to contact Pilot..... and im sure if this has happened to you, you know how this...
Read more
Anonymous
Anonymous

Common industry practice. Learn how your money really works in a grown up world and you'll be fine. BTW... The banks make them do it. "Many people assume that when they swipe ...

1.0
Portersville, Pennsylvania
Product
Pilot Flying J Customer Care
I didn't like
  • Taking advantage of customers
#1389881
Reply to reviews