Product: Pilot Flying J Customer Care Clear all filters (0 of 113 reviews match)
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Pilot Flying J - Bad Service

Cold creamer out intense coffee out waited 10 minutes told quit serving intense coffee at 9:00pm was only little after 6:00 pm then long lines only 2 reg open this is a busy place won’t stop their anymore store # 722
2.9
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Pilot Flying J Customer Care
#1395920
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I pulled into flying j shakin up because a road rage driver tried to run me into a ditch i asked the dinning staff if i could use there phone right in front of me to make an emergency call to dispatch they said no theres a pay phone in back i said are you seriouse then...
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1.0
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Pilot Flying J Customer Care
#1342101
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I am traveling with my family from AZ to Missouri stopped at your place off I40 past Gallup by Grants. Your employee pocketed my phone and the manager said she called everyone over head phones and they all did not respond. GPS from my service provider said it was still...
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1.1
Jamestown,New Mexico
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Pilot Flying J Customer Care
#1322140
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Pilot Flying J - Restroom Break

Was treated real bad at your pilot park my truck and a parking spot use the restroom came out and three car loads of police was waiting pilot 258 Virginia the manager called the police semi truck with illegal Park just the restroom break I would be calling corporate tomorrow
5.0
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Pilot Flying J Customer Care
#1305461
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Havw spoke with management and the issue has still continued. There is an employee that works nights at the Flying J in Whiteland, Indiana. The name is Danielle on her name tag. She uses porfanity towards customers every night i have been through there. She seems to...
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1.0
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Pilot Flying J Customer Care
#1303795
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Pilot Flying J - Store 1061- Tina

Tina refused to make coffee for ove 30 mins . So I made it. Then upond checking out she was very rude and incompadent as a team member let alone mangment team. Sorry i will not return to this store if no one can return a call to see how to inprove tour store.
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Pilot Flying J Customer Care
#1276078
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Pilot Flying J - Yeah I just came from a pilot and I tried both of my credit

I could not buy fuel there with either of my cards my bank cards because it wanted a PIN number I do not use a PIN number I do not use a debit card they're always used as a credit card so if you want my business you're going to have to change this policy myself and my driver that I run with will not use pilot if this is the way you want to do business now I'm gone
Oakwood,Illinois
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Pilot Flying J Customer Care
#1266770
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Pilot Flying J - Rude employee named Brandy

Went in Pilot Travel Plaza at exit 90 off I85 in Gaffney SC trying to get directions after buying gas. I apporoached a young women just standing past the coffee area asking directions. This women's name tag said Brandy, she just looked at me in dismay and walked away without a word. Rude!! Won't be going back next time I guess I'll be going next diir to the other travel center.
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Pilot Flying J Customer Care
#1261624
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Pilot Flying J - Customer service horrible

The employees that worked at 11:38pm where very rude an ignored us while they were talking on the phone. Than had had an attitude when we asked if they can help us. I will never come back to this pilot nor will I have any of my drivers stop here. This is unacceptable behavior when we are spending money here. They seemed not to care about anything. Lost of business for sure.
2.5
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Walcott,Iowa
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Pilot Flying J Customer Care
#1255015
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Employee James continually harass me is I was just trying to take a shower. Showers are set for 1 hour. I received my shower time ticket at 1:17 p.m. I got out of the shower at 1:33 p.m.. the entire time that I was in the shower employee James continually came to the...
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1.3
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Pilot Flying J Customer Care
#1250902
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