Pilot Flying J - Dangerous Customer Service - 493
I made a phone call this morning at about 1020 to the St. George, South Carolina Pilot Flying J store #: 493.
I needed to know if it was safe to park in the lot (my occupation as a professional driver) for the night or make arrangements to stay North, because of Hurricane Matthew. I was told there was no time for my questions and was hung up on. As far as feedback goes, I feel very disrespected, mistreated and can't imagine how a professional company could allow their staff to speak to customers this way, especially during a hurricane.
The store phone number i called was is (843) 563-****. I really hope this issue is addressed.
Reason of review: Poor customer service.
Pilot Flying J Pros: Parking, Showers.
Pilot Flying J Cons: Untrained customer service.
Location: Saint George, South Carolina
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Hello, my name is Josh and I am a supervisor at Pilot Flying J corporate offices in Knoxville, we want to apologize for the very unprofessional experience that you had with store #493. We have sent this to the Regional Management of this store.
If you would like to contact us in regards to this matter further please call 1-87*-***-****, you can ask for myself or any supervisor. Thank you for your business!
Thanks
Josh
PFJ Guest Services Shift Support