Pilot Flying J Contact Information

Toll-Free Number:

  • (877) 866-7378

Guest Services:

  • (877) 866-7378

Sales Team:

  • (800) 562-6210

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Currently you can call only US numbers.

Headquarters Address:

Pilot Travel Centers LLC
5508 Lonas Drive
Knoxville, Tennessee 37909
United States

Other Info:

Open 8:00am - Midnight EST Monday - Saturday
Trucking Company Fleet Sales: sales@pilottravelcenters.com;
Real Estate: realestate@pilottravelcenters.com
Retail Suppliers: retailsales@pilottravelcenters.com

Social Networks:

Summary of Pilot Flying J Customer Service Calls


Customers Contact Pilot Flying J to Ask about:


  • “Had a problem with the customer service In Huntsville TX”
  • “Dirty showers and disrespectful staff”
  • “Poor service”


  • “Problems with card”
  • “To finish registering my card.”
  • “Need receipts added to card”


  • “Im a forner employee of pilot. I need my mailing adress corrected so that i can have my w2's mailed to me.”
  • “Employment”
  • “Job interview”

Request for Information:

  • “To check my 401j”
  • “Question about a hra reimbursement”
  • “Question about policy”


  • “Forgot login and password” , Review #1400091
  • “New account setup”
  • “I can not log into my pilot app”

Payments and Charges:

  • “Fuel discounts”
  • “Disrespected, nd charged for stuff nd not given”
  • “Reversal of my direct deposit”

Return/ Replace:

  • “I was sold a car GPS for my truck and I'd like to return it”
  • “I bought sumthing that didn’t work and they wouldn’t return it”
  • “Returned item. No refund yet.”


  • “Refund of money”
  • “Refund on card”

Shipping and Delivery:

  • “Didnt get gas”
  • “Wrong item”
  • “Because bought an item and clerk didn't give receipt or offer now I'm stuck with the wrong item because of cashier failing to do his job correctly”

Activation/ Cancellation:

  • “I prepaid for 50 dollars but they activated wrong pump and someone else drove off with my gas”

Website/ Application:

  • “App question”


  • “Complain about store #210”
  • “The Flying J here in Pennsylvania exit 215 on Interstate 80 is a very disgusting place to be the parking lot has holes the size of the Grand Canyon the restaurant is dirty the bathrooms are dirty the few Islanders dirty it's just a big messy or someb”
  • “Bad diesel”

Pilot Flying J Rating Stats

2.2 out of 5 stars
based on 404 reviews
See all 741 reviews reviews

Rating stats

  1. 164 reviews
  2. 78 reviews
  3. 88 reviews
  4. 37 reviews
  5. 37 reviews

Rating trend

About Pilot Flying J

Top 5 Pilot Flying J Services

Customer Care, Sanitary Conditions, Manager, Parking, Cashier

Top 5 Pilot Flying J Products

Shower Facility, Wi-fi Facility, Fuel, Bathroom Facility, Pizza

Top 5 Likes about Pilot Flying J

Showers, Your convenience and your gas service and propane, Product selection, Customer service, Coffee hostess gina

Top 5 Dislikes about Pilot Flying J

Cleanliness and general condition of store, Rude ignorant night staff, Rude help behind the counter jasmine, Lazy staff, Employee attitude towards customers


Pilot Flying J is a large operator of travel centers and travel plazas. The company was founded in 1958. It is headquartered in Knoxville, Tennessee, United States of America. The Pilot Flying J chain includes 325 fast food and full service dining restaurants with such travel conveniences as showers, Internet kiosks, laundry, truck washes, prepaid phone cards and many more. There are also ATMs, truck service centers, audio book rentals, public pay phones with data ports, and check cashing. All restaurants are open round the clock. Pilot Flying J offers the following restaurant brands: Subway, Diary Queen, Pizza Hut, Cinnabon, and KFS. The company employs over 10000 workers.

Pilot Flying J reviews and complaints

Pilot Flying J is ranked 21 out of 553 in Travel category

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Pilot Flying J Stats

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