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Contact Pilot Flying J Customer Service

Pilot Flying J Phone Numbers and Emails

Toll-Free Number:

  • (877) 866-7378
Call customer service
Send Message

Customer Service:

  • (606) 528-0631
    Corbin, Kentucky
  • (605) 977-1438
    Sioux Falls, South Dakota
  • (775) 623-0111
    Winnemucca, Nevada

Emergency/ Hotline:

  • (888) 997-1034
    Roadside Assistance Dispatch

Sales/ Reservations:

  • (800) 562-6210
  • (865) 474-2953

Pilot Flying J Emails:

Customer Service
Real Estate
Legal
Privacy Inquiries
Media
Real Estate
Sales/ Reservations
Retail Supliers
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How to Contact Pilot Flying J Customer Service?

Most Popular Number:

(877) 866-7378
Total calls: 3 522 Issues resolved: 115 Last call: Jun 16, 2025
author avatar
PissedConsumer Reporter

Pilot Flying J Phone Number lays out a special toll-free hotline, (877) 866-7378, for clients seeking swift aid or wrestling with curiosities about their offerings. This numeric gateway welcomes customers across the United States, offering a direct link to a conversant representative for snappy issue closure. Upon dialing, clients generally rendezvous with a seasoned customer service delegate, adept at tackling diverse queries—card transactions, site elucidations, or the generic quizzing of Pilot Flying J's wares. Bear in mind that the tempo of responses is subject to call traffic and the complexion of the inquiry—nonetheless, Pilot Flying J endeavors to furnish speedy and beneficial service to its entire clientele.

Pilot Flying J has a solid online support setup for those who fancy digital exchanges. Here's how to reach them on the web:
1. Go to the Pilot Flying J official site www.pilotflyingj.com.
2. Scroll to the bottom and find the "Contact Us" link.
3. Click "Contact Us" to land on a page with various contact methods.
4. Pick what suits you – an online form, email, or live chat.

When using these online methods, spill the beans on your issue for a detailed response. EmailsEmails might take a while, but they're handy for less urgent matters.

The Pilot Flying J Corporate Office sits at 5508 Lonas Drive, Knoxville, Tennessee 37909, United States. This spot orchestrates the core dealings – executive huddles, marketing escapades, and the labyrinth of customer service maneuvers. If the muse of formal missives, grumbles, or any parchment beckons, aim your dispatch toward this earthly abode. Yet, for the realm of customer service quandaries, the more nimble avenues beckon – the toll-free hotline, the email troves, or the digital scrolls etched on the Pilot Flying J website.

Pilot Flying J Hours molds its customer service to cater to the varying needs of its clients. Representatives are on standby daily, Monday through Sunday, from 8:00 AM to Midnight Eastern Standard Time (EST). This ample availability allows customers to seek assistance at their convenience in the early morning, during regular business hours, or late at night. Pilot Flying J emphasizes reliable and prompt customer support to ensure every customer receives the attention they need.

For those inclined toward electronic communication, the company extends a channel through Pilot Flying J Email address, accessible at contactus@pilotcompany.com. To navigate this conduit, compose a meticulously articulated message elucidating the facets of your concern or inquiry and dispatch it to the designated address. Infuse this digital missive with pertinent details:
- your contact information
- any transactional identifiers linked to your query
It is judicious to bear in mind that while the responsiveness of email may not be instantaneous, it offers the advantage of thoughtful reflection and refinement before transmitting your communication, fostering a nexus of clarity and efficacy in the digital exchange.

Pilot Flying J Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Pilot Flying J Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    91% phone 9% email
  • The best phone number to call Pilot Flying J is 8778667378. 92% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 60% of customers reported contacting a real person successfully.

  • The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 4 minutes.

  • Be prepared for the call as Pilot Flying J may ask you for the following information to identify you as a customer: first and last name, email or phone number.

View full overview ›
PissedConsumer Club

Contact Information

Pilot Flying J Website:

Pilot Flying J Help Center:

Corporate Office Address:

Pilot Travel Centers LLC
5508 Lonas Drive
Knoxville, Tennessee 37909
United States

Other Info (opening hours):

Working Hours Guest Services:

Monday - Sunday, 8:00am - Midnight EST


Working Hours Sales Team:

Monday - Friday, 8 AM – 7 PM EST


Working Hours Billing Support:

Monday - Friday, 8 AM – 5 PM EST


More contact details

Pilot Flying J Rating Based on 855 Reviews

Rating details

2.2
more details
Customer service
Reliability
Product or Service Quality
Value for money

Rating stats

Rating trend

How Good is Pilot Flying J's Customer Service?

Akhil Mgy
Akhil Mgy
Feels Disappointed | Jun 09, 2024

Vary polite and was willing to help

Read full quote
Payal Hpp
Payal Hpp
Feels Disappointed | Apr 30, 2024

Never got to speak to a person or raise a flag to corporate about the treatment I received at one of there locations

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Pessy Hqq
Pessy Hqq
Feels Disappointed | Apr 26, 2024

Socks having to give out personal information just to make a complaint. A lot of people will just stop spending money there instead.

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Doreen Xjw
Doreen Xjw
Feels Disappointed | Jan 28, 2024

Employee found my wallet and took out $300 that was in it.

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Marceil Otb
Marceil Otb
Feels Disappointed | Nov 22, 2023

Cordial and very profesional, but I don’t believe she will do any more to fix the problem, anyway I appreciate she listened to my complaint that really helped me to relax a little bit after being mistreated and discriminated by the Flying j employees that night.

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Maryana Sux
Maryana Sux
Feels Satisfied | Nov 04, 2023

I hope to see hotdogs and food on the grills so I get lunch when I get fuel. Not fair to sell us fuel and everything else we need, just to say to me that you don't feel like putting food on the grills.

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Summary of Pilot Flying J Customer Service Calls

3.8K TOTAL
CALLS
04:19 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pilot Flying J?

Product/ Service Question:

  • “Complain”
  • “Having problems with one of your pilot centers, I have 9 able showers and your Clerk is telling me I have a to pay for my shower because your point system is down”
  • “Complaining”

Employment Question:

  • “Payroll”
  • “Old 401k”
  • “W2”

Cards Question:

  • “Card not added in wallet”
  • I think my card was used without my knowledge. I got fuel today 100
  • “Card”

Staff Question:

  • “Horrible service regarding showers”
  • “Rude manger at pilot store in Florence SC”
  • “Woman manager in the men's room with men in there doing their business it's just wrong”

Payments and Charges Question:

  • “Transaction history”
  • “Over charge and Was not given back to me”
  • “I need my shower credit”

Request for Information Question:

  • “Information”
  • “To update my emails number.”
  • “Need help to fix my rewsrds”

Account Question:

  • “Can’t sign in to employee portal”
  • “Rewards”
  • “No increase my reward last month”

Shipping and Delivery Question:

  • “I didn't receive my parking reservation receipt for tonight”
  • “I have a perfect location for a new truck stop in Montgomery county NC can you call me please Montgomery county NC”
  • “I didnt get my points”

Return/ Replace Question:

  • “My tank did take all the prepaid amount and the extra I paid was not returned to my account.”
  • “Return policy”
  • “Returns”

Refund Question:

  • “Refund”
  • “Won't refund My money”
  • “My refund”

Website/ Application Question:

  • “Follow up on application”
  • “Cant use my app changed too new ph lost my vount”
  • “Points and app not right”

Activation/ Cancellation Question:

  • “To activate reward card”
  • “To activated my account and cardsTo activate my card.”
  • “To activated my account and cards”

Other Question:

  • “Hacer un pago”
  • “*** and go fuel station Springfield mo bad fuel”
  • “To reserve my parking spot”

Compare Pilot Flying J Customer Service To

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