Pilot Flying J Phone Numbers and Emails

Toll-Free Number:

  • (877) 866-7378

Sales Team:

  • (800) 562-6210
  • (888) 997-1034
  • (775) 623-0111
  • (605) 977-1438
  • (606) 528-0631

Pilot Flying J Emails:

Customer Service
Real Estate
Retail Suppliers
Sales/ Reservations
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Pilot Flying J Contact Information

Pilot Flying J Website:

Pilot Flying J Help Center:

Corporate Office Address:

Pilot Travel Centers LLC
5508 Lonas Drive
Knoxville, Tennessee 37909
United States

Other Info (opening hours):

Open 8:00am - Midnight EST Monday - Saturday

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Pilot Flying J Rating Based on 726 Reviews

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Product or Service Quality

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Summary of Pilot Flying J Customer Service Calls

04:21 AVG CALL

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pilot Flying J Customer Service?

Employment Question:

  • “Need info on my 401k plan. and my w2 info”
  • “W-2”
  • “Former employee Looking to get my w2”

Staff Question:

  • “Customer service complaint”
  • “Very disrespectful staff”
  • “Manager unprofessional”

Cards Question:

  • “My reward card says - 1800”
  • “Card and app not working”
  • “Cards not working”

Payments and Charges Question:

  • “Holds on debit card used at pumps”
  • “Over charges”
  • “Unauthorized charge on my card from Pilot”

Product/ Service Question:

  • “Worker spit in face and threw tongs at me”
  • “Insurance”
  • “Help resetting my passcode to clock in at work”

Request for Information Question:

  • “Question about w2”
  • “Question about bill”
  • “Complaining about a manager a customer”

Account Question:

  • “Cannot login”
  • “Password reset”
  • “Account”

Shipping and Delivery Question:

  • “Tarjeta de petróleo”
  • “Never received my gas card”
  • “I had an interview today at the Pilot in Florence and my appointment was at 2:15 I got there at 2:05 I'm at 3 I was still sitting there waiting on her to come out and she never came out”

Refund Question:

  • “Refund”
  • “Refund on card”
  • “I pump 206 gallons of fuel when I only should've pump 180gallons, the pump need to be calibrated and I need a refund”

Return/ Replace Question:

  • “Returned item. No refund yet.”
  • “Product return”
  • “Tax return”

Website/ Application Question:

  • “Credit application”
  • “Website”
  • “App”

Activation/ Cancellation Question:

  • “To activated my account and cards”
  • “I wana activated new card”
  • “Activate service”

Other Question:

  • “Special enrollment”
  • “Employee information”
  • “Reward points not added”


Top Pilot Flying J Services

Customer Care, Manager, Sanitary Conditions

Top Pilot Flying J Products

Shower Facility, Facility, Wi-fi Facility

Pilot Flying J Pros and Cons

Pros: Parking, Customer service, Coffee, Cofffee and food and tv, Your convenience and your gas service and propane

Cons: Really bad management, Poor customer service, Untrained customer service, Unprofessional employee, Trucks sitting in fuel islands


Pilot Flying J is a large operator of travel centers and travel plazas. The company was founded in 1958. It is headquartered in Knoxville, Tennessee, United States of America. The Pilot Flying J chain includes 325 fast food and full service dining restaurants with such travel conveniences as showers, Internet kiosks, laundry, truck washes, prepaid phone cards and many more. There are also ATMs, truck service centers, audio book rentals, public pay phones with data ports, and check cashing. All restaurants are open round the clock. Pilot Flying J offers the following restaurant brands: Subway, Diary Queen, Pizza Hut, Cinnabon, and KFS. The company employs over 10000 workers.

Pilot Flying J reviews and complaints

Pilot Flying J is ranked 28 out of 432 in Travel category

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