Pilot Flying J Phone Numbers and Emails

Toll-Free Number:

  • (877) 866-7378
Send Message

Customer Service:

  • (606) 528-0631
    Corbin, Kentucky
  • (605) 977-1438
    Sioux Falls, South Dakota
  • (775) 623-0111
    Winnemucca, Nevada

Emergency/ Hotline:

  • (888) 997-1034
    Roadside Assistance Dispatch

Sales/ Reservations:

  • (800) 562-6210
  • (865) 474-2953

Pilot Flying J Emails:

Customer Service
Real Estate
Legal
Privacy Inquiries
Media
Real Estate
Sales/ Reservations
Retail Supliers
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How to Contact Pilot Flying J Customer Service?

Most Popular Number:

(877) 866-7378
Total calls: 3 243 Issues resolved: 108 Last call: Mar 18, 2024

What is the Pilot Flying J Phone Number?

Pilot Flying J Phone Number lays out a special toll-free hotline, (877) 866-7378, for clients seeking swift aid or wrestling with curiosities about their offerings. This numeric gateway welcomes customers across the United States, offering a direct link to a conversant representative for snappy issue closure. Upon dialing, clients generally rendezvous with a seasoned customer service delegate, adept at tackling diverse queries—card transactions, site elucidations, or the generic quizzing of Pilot Flying J's wares. Bear in mind that the tempo of responses is subject to call traffic and the complexion of the inquiry—nonetheless, Pilot Flying J endeavors to furnish speedy and beneficial service to its entire clientele.

How Can I Contact the Pilot Flying J Support via the Website?

Pilot Flying J has a solid online support setup for those who fancy digital exchanges. Here's how to reach them on the web:
1. Go to the Pilot Flying J official site www.pilotflyingj.com.
2. Scroll to the bottom and find the "Contact Us" link.
3. Click "Contact Us" to land on a page with various contact methods.
4. Pick what suits you – an online form, email, or live chat.

When using these online methods, spill the beans on your issue for a detailed response. EmailsEmails might take a while, but they're handy for less urgent matters.

What is the Pilot Flying J Corporate Office Address?

The Pilot Flying J Corporate Office sits at 5508 Lonas Drive, Knoxville, Tennessee 37909, United States. This spot orchestrates the core dealings – executive huddles, marketing escapades, and the labyrinth of customer service maneuvers. If the muse of formal missives, grumbles, or any parchment beckons, aim your dispatch toward this earthly abode. Yet, for the realm of customer service quandaries, the more nimble avenues beckon – the toll-free hotline, the email troves, or the digital scrolls etched on the Pilot Flying J website.

What are the Pilot Flying J Customer Service Hours?

Pilot Flying J Hours molds its customer service to cater to the varying needs of its clients. Representatives are on standby daily, Monday through Sunday, from 8:00 AM to Midnight Eastern Standard Time (EST). This ample availability allows customers to seek assistance at their convenience in the early morning, during regular business hours, or late at night. Pilot Flying J emphasizes reliable and prompt customer support to ensure every customer receives the attention they need.

What is the Pilot Flying J Contact Email Address?

For those inclined toward electronic communication, the company extends a channel through Pilot Flying J Email address, accessible at contactus@pilotcompany.com. To navigate this conduit, compose a meticulously articulated message elucidating the facets of your concern or inquiry and dispatch it to the designated address. Infuse this digital missive with pertinent details:
- your contact information
- any transactional identifiers linked to your query
It is judicious to bear in mind that while the responsiveness of email may not be instantaneous, it offers the advantage of thoughtful reflection and refinement before transmitting your communication, fostering a nexus of clarity and efficacy in the digital exchange.

PissedConsumer Club

Contact Information

Pilot Flying J Website:

Pilot Flying J Help Center:

Corporate Office Address:

Pilot Travel Centers LLC
5508 Lonas Drive
Knoxville, Tennessee 37909
United States

Other Info (opening hours):

Working Hours Guest Services:

Monday - Sunday, 8:00am - Midnight EST


Working Hours Sales Team:

Monday - Friday, 8 AM – 7 PM EST


Working Hours Billing Support:

Monday - Friday, 8 AM – 5 PM EST


More contact details

Pilot Flying J Customer Service Reviews

1.8 / 5
Poor
Eulah Exs
Horrible App - DOES NOT WORK!!
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

Brand new customer and went from NOT IMPRESSED to PISSED trying to register for Rewards Program/App. QR code did not work, registration could not be completed due to the app not sending the email with link to activate; call to Customer Service still on hold and my place in the queue has actually gone UP six times so far and Ive been on hold for at least 20 minutes already.

I have yet to be helped but have LOW expectations now. THIS SUCKS!
UPDATE: I finally got through but agent didnt really care and the problem is still not resolved.

Im supposed to receive an email shortly but Im not holding my breath. TRULY TERRIBLE!!!

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Joe B Piz
Customer service didn’t seem to care about my concerns
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

When I called seemed like the rep didnt care didnt offer to fix the issue basely asked me what I wanted him to do wow great customer service

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Troy M Tpl
Gift card issues
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I had a friend of mine give me a $10 gift card with Flying J Pilot truck stops That was supposed to be good so I can give me some cigarettes I went to Flying J four or five different times to try to use that gift card and every time I tried it come back invalid card made me look like a fool made me feel worthless like I was causing a problem ! I am not too satisfied with the way I was treated with the way the gift card didn't work if this is how customer service treats their preferred members over a misunderstanding or a gift card not wanting to work properly even though a friend of mine give it to me I really don't want to deal with the truck stop no more so I'm requesting that y'all compensate me at least 20 to $30 gift card for the headache confusion this has caused me due to the fact incorrect card every time I try to use it appreciate your time you have a great day!

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Mehdi N Owy
File a complain of store 1110

Pilot#1110, I asked the cashier for combata cod, he responded:: you have to give us the combata cod !!! And when I explained how swift emergency feul works, they told me to (( GET THE *** OUT)) and started to insulting me, then they called cops on me!! Just because I asked for combata cod,

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How Good is Pilot Flying J's Customer Service?

Doreen Xjw
Doreen Xjw
Feels Disappointed | Jan 28, 2024

Employee found my wallet and took out $300 that was in it.

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Marceil Otb
Marceil Otb
Feels Disappointed | Nov 22, 2023

Cordial and very profesional, but I don’t believe she will do any more to fix the problem, anyway I appreciate she listened to my complaint that really helped me to relax a little bit after being mistreated and discriminated by the Flying j employees that night.

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Maryana Sux
Maryana Sux
Feels Satisfied | Nov 04, 2023

I hope to see hotdogs and food on the grills so I get lunch when I get fuel. Not fair to sell us fuel and everything else we need, just to say to me that you don't feel like putting food on the grills.

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miko e
miko e
Feels Disappointed | Sep 07, 2023

Des Moines IA
Pilot center did not do ok hy me returning a Power Invertor They gave me hard time And not being proffeeional, Supervisior Chase and Marty menager !!! The Pilot center in Gretna NE on I-80
Took care of me!!!
Very Professional!!!

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Bridie Bkc
Bridie Bkc
Feels Disappointed | Apr 24, 2023

I want a call back asap

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my r Zqd
my r Zqd
Feels Neutral | Apr 13, 2023

Great when it helps

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Summary of Pilot Flying J Customer Service Calls

3.5K TOTAL
CALLS
04:20 AVG CALL
DURATION
14% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Pilot Flying J?

Employment Question:

  • “Former employee Looking to get my w2”
  • “HR W2”
  • “Emplyment wages”

Cards Question:

  • “Card issues”
  • “Issues with fuel card”
  • “Found card, want to return to owner..”

Staff Question:

  • Report an disrespectful and rude employee
  • “Reporting a rude behavior boss”
  • “Pilot employee being rude”

Product/ Service Question:

  • “Recent employee need access to my gift card”
  • “Need a letter saying I no longer work for pilots”
  • “Cant access former employee w2”

Payments and Charges Question:

  • “Over charges”
  • “Dispute a charge”
  • “Was charged twice for same fuel”

Request for Information Question:

  • “To findour how much fuel I used last year with rewards card?”
  • “I'm trying to get into the app also wanted to know if you are taking the 25 dollar a week out like I requested”
  • “Question about return”

Account Question:

  • “Can’t log into my pilot app”
  • “Account”
  • “Account password”

Shipping and Delivery Question:

  • “I fuel up but I didn't get my point”
  • “Gas paid for but didn't receive”
  • “Did not get my fuel points”

Refund Question:

  • “Refund”
  • “My refund”
  • “Refunds”

Return/ Replace Question:

  • “Return issue in the frame 7 days Electronic”
  • “Return f a defective item”
  • “Western Union and will not return a WesternUnion order refund”

Website/ Application Question:

  • “App not working”
  • “Applications not allowing me to get paid parking”
  • “App”

Activation/ Cancellation Question:

  • “To activate reward card”
  • “To activated my account and cardsTo activate my card.”
  • “To activated my account and cards”

Other Question:

  • “Cambio de rewards de diessel a gasolina”
  • “Reward”
  • “Points”

About

Summary

Pilot Flying J is a large operator of travel centers and travel plazas. The company was founded in 1958. It is headquartered in Knoxville, Tennessee, United States of America. The Pilot Flying J chain includes 325 fast food and full service dining restaurants with such travel conveniences as showers, Internet kiosks, laundry, truck washes, prepaid phone cards and many more. There are also ATMs, truck service centers, audio book rentals, public pay phones with data ports, and check cashing. All restaurants are open round the clock. Pilot Flying J offers the following restaurant brands: Subway, Diary Queen, Pizza Hut, Cinnabon, and KFS. The company employs over 10000 workers.

Pilot Flying J reviews and complaints

Pilot Flying J is ranked 156 out of 1540 in Utility category

Area Served

USA

Payment Methods

VISAMasterCard

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