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Summary of Pilot Flying J Customer Service Calls

596 TOTAL CALLS
94% SUCCESSFUL CONNECTIONS
04:13 AVG CALL DURATION
3% ISSUES RESOLVED

Customers Contact Pilot Flying J to Ask about:

Staff:

  • “Poor service”
  • “Horrible service/Discriminated Against”
  • “Insulting manager and staff”

Employment:

  • “Employment”
  • “Job interview”
  • “Emplyment wages”

Cards:

  • “Add card”
  • “Credit card charge”
  • “Can't contact any one to register my pilot card”

Request for Information:

  • “Question about policy”
  • “App question I recently one $1,250 off the lotto machine and was told that I couldn't have a gift card and that I had to spend it all in one day when I used it and I'm there not all the stores aren't like that and I'm trying to find out which is righ”
  • “About a pilot fuel for my business”

Refund:

  • “Refund of money”
  • “Refund on card”

Account:

  • “Cannot login”
  • “I forgot the password to my account and it's asking me a question about the last name of my first grade teacher as a security question that I never answered to begin with”
  • “Accounting”

Return/ Replace:

  • “Returned item. No refund yet.”

Payments and Charges:

  • “Unmerited charge on credit card from Pilot”
  • “Employee payroll direct deposit change of infi”

Shipping and Delivery:

  • “Wrong item”
  • “Because bought an item and clerk didn't give receipt or offer now I'm stuck with the wrong item because of cashier failing to do his job correctly”

Activation/ Cancellation:

  • “I prepaid for 50 dollars but they activated wrong pump and someone else drove off with my gas”

Website/ Application:

  • “App question”

Other:

  • “To complain about store#522”
  • “Statenents”
  • “Brideview,IL Complaint”

Pilot Flying J Rating Stats

2.2 out of 5 stars
based on 363 reviews
See all 664 reviews

Rating stats

  1. 156 reviews
  2. 66 reviews
  3. 74 reviews
  4. 30 reviews
  5. 37 reviews

About Pilot Flying J

Top 5 Pilot Flying J Services

Customer Care, Sanitary Conditions, Manager, Parking, Cashier

Top 5 Pilot Flying J Products

Shower Facility, Wi-fi Facility, Bathroom Facility, Fuel, Pizza

Top 5 Likes about Pilot Flying J

Showers, Your convenience and your gas service and propane, Customer service, She informative, Product selection

Top 5 Dislikes about Pilot Flying J

Rude ignorant night staff, Disinterested staff, Your not a true american, Water in diesel, Untrained customer service

Summary

Pilot Flying J is a large operator of travel centers and travel plazas. The company was founded in 1958. It is headquartered in Knoxville, Tennessee, United States of America. The Pilot Flying J chain includes 325 fast food and full service dining restaurants with such travel conveniences as showers, Internet kiosks, laundry, truck washes, prepaid phone cards and many more. There are also ATMs, truck service centers, audio book rentals, public pay phones with data ports, and check cashing. All restaurants are open round the clock. Pilot Flying J offers the following restaurant brands: Subway, Diary Queen, Pizza Hut, Cinnabon, and KFS. The company employs over 10000 workers.

Pilot Flying J reviews and complaints

Pilot Flying J is ranked 20 out of 531 in Travel category

Area Served

USA

Payment Methods

VISA

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Pilot Flying J Stats

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Number of Reviews

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Number of Comments

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Number of Calls

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