Pilot Flying J Contact Information

Toll-Free Number:

  • (877) 866-7378

Guest Services:

  • (877) 866-7378

Sales Team:

  • (800) 562-6210

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Headquarters Address:

Pilot Travel Centers LLC
5508 Lonas Drive
Knoxville, Tennessee 37909
United States

Other Info:

Open 8:00am - Midnight EST Monday - Saturday
Trucking Company Fleet Sales: sales@pilottravelcenters.com;
Real Estate: realestate@pilottravelcenters.com
Retail Suppliers: retailsales@pilottravelcenters.com

Social Networks:

Summary of Pilot Flying J Customer Service Calls


Customers Contact Pilot Flying J to Ask about:


  • “Dirty showers and disrespectful staff”
  • “Poor service”
  • “Horrible service/Discriminated Against”


  • “Lost card”
  • “The ues of my fleet one card with out the card being present”
  • “Card decline”


  • “Employment”
  • “Job interview”
  • “Emplyment wages”


  • “Forgot login and password”
  • “New account setup”
  • “I can not log into my pilot app”

Payments and Charges:

  • “Disrespected, nd charged for stuff nd not given”
  • “Reversal of my direct deposit”
  • “Efs check charge to get fuel”

Request for Information:

  • “Question about policy”
  • “App question I recently one $1,250 off the lotto machine and was told that I couldn't have a gift card and that I had to spend it all in one day when I used it and I'm there not all the stores aren't like that and I'm trying to find out which is righ”
  • “About a pilot fuel for my business”


  • “Refund of money”
  • “Refund on card”

Return/ Replace:

  • “I bought sumthing that didn’t work and they wouldn’t return it”
  • “Returned item. No refund yet.”

Shipping and Delivery:

  • “Wrong item”
  • “Because bought an item and clerk didn't give receipt or offer now I'm stuck with the wrong item because of cashier failing to do his job correctly”

Activation/ Cancellation:

  • “I prepaid for 50 dollars but they activated wrong pump and someone else drove off with my gas”

Website/ Application:

  • “App question”


  • “Complain about store 686”
  • “Ignorant employee and other problems”
  • “Address change”

Pilot Flying J Rating Stats

2.2 out of 5 stars
based on 389 reviews
See all 709 reviews reviews

Rating stats

  1. 163 reviews
  2. 73 reviews
  3. 83 reviews
  4. 33 reviews
  5. 37 reviews

Rating trend

About Pilot Flying J

Top 5 Pilot Flying J Services

Customer Care, Sanitary Conditions, Manager, Parking, Cashier

Top 5 Pilot Flying J Products

Shower Facility, Wi-fi Facility, Bathroom Facility, Fuel, Pizza

Top 5 Likes about Pilot Flying J

Showers, Your convenience and your gas service and propane, Product selection, Customer service, Coffee hostess gina

Top 5 Dislikes about Pilot Flying J

Cleanliness and general condition of store, Rude ignorant night staff, Rude help behind the counter jasmine, Employee attitude towards customers, Disrespect for employees


Pilot Flying J is a large operator of travel centers and travel plazas. The company was founded in 1958. It is headquartered in Knoxville, Tennessee, United States of America. The Pilot Flying J chain includes 325 fast food and full service dining restaurants with such travel conveniences as showers, Internet kiosks, laundry, truck washes, prepaid phone cards and many more. There are also ATMs, truck service centers, audio book rentals, public pay phones with data ports, and check cashing. All restaurants are open round the clock. Pilot Flying J offers the following restaurant brands: Subway, Diary Queen, Pizza Hut, Cinnabon, and KFS. The company employs over 10000 workers.

Pilot Flying J reviews and complaints

Pilot Flying J is ranked 21 out of 538 in Travel category

Area Served


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