Contact Pilot Flying J Customer Service
Pilot Flying J Phone Numbers and Emails
Toll-Free Number:
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(877) 866-7378
Customer Service:
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(606) 528-0631Corbin, Kentucky
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(605) 977-1438Sioux Falls, South Dakota
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(775) 623-0111Winnemucca, Nevada
Pilot Flying J Emails:
How to Contact Pilot Flying J Customer Service?
Most Popular Number:
| Total calls: 3 522 | Issues resolved: 115 | Last call: Jun 16, 2025 |
Pilot Flying J Customer Service Overview
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Pilot Flying J Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Pilot Flying J is 8778667378. 92% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 60% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 4 minutes.
Be prepared for the call as Pilot Flying J may ask you for the following information to identify you as a customer: first and last name, email or phone number.
The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Pilot Flying J Customer Service is rated at 1.9 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.
The best phone number to call Pilot Flying J is 8778667378. 92% of consumers used this number to address their issues and concerns. It is also considered the best number to call, as 60% of customers reported contacting a real person successfully.
The average hold time is less than 1 minute. The longest wait times are on Monday, while the shortest are on Saturday. The average call time is 4 minutes.
Be prepared for the call as Pilot Flying J may ask you for the following information to identify you as a customer: first and last name, email or phone number.
People call Pilot Flying J mainly because of product/ service, employment and cards.
14% of the consumers who called the company’s customer support stated that their issues were resolved.
Most customers feel very satisfied after talking to customer service representatives.
The best email to contact Pilot Flying J is rv@pilotflyingj.com. 61% of customers use this email address to address their issues and concerns.
Customers evaluated the effort they needed to make to contact customer service as easy.
Contact Information
Pilot Flying J Website:
Pilot Flying J Help Center:
Corporate Office Address:
Other Info (opening hours):
Working Hours Guest Services:
Monday - Sunday, 8:00am - Midnight EST
Working Hours Sales Team:
Monday - Friday, 8 AM – 7 PM EST
Working Hours Billing Support:
Monday - Friday, 8 AM – 5 PM EST
How Good is Pilot Flying J's Customer Service?
Summary of Pilot Flying J Customer Service Calls
CALLS
DURATION
RESOLVED
Top Reasons of Customers Calls
Consumers Call the Most From
Why Do People Call Pilot Flying J?
Product/ Service Question:
- “Complain”
- “Having problems with one of your pilot centers, I have 9 able showers and your Clerk is telling me I have a to pay for my shower because your point system is down”
- “Complaining”
Employment Question:
- “Payroll”
- “Old 401k”
- “W2”
Cards Question:
- “Card not added in wallet”
- I think my card was used without my knowledge. I got fuel today 100
- “Card”
Staff Question:
- “Horrible service regarding showers”
- “Rude manger at pilot store in Florence SC”
- “Woman manager in the men's room with men in there doing their business it's just wrong”
Payments and Charges Question:
- “Transaction history”
- “Over charge and Was not given back to me”
- “I need my shower credit”
Request for Information Question:
- “Information”
- “To update my emails number.”
- “Need help to fix my rewsrds”
Account Question:
- “Can’t sign in to employee portal”
- “Rewards”
- “No increase my reward last month”
Shipping and Delivery Question:
- “I didn't receive my parking reservation receipt for tonight”
- “I have a perfect location for a new truck stop in Montgomery county NC can you call me please Montgomery county NC”
- “I didnt get my points”
Return/ Replace Question:
- “My tank did take all the prepaid amount and the extra I paid was not returned to my account.”
- “Return policy”
- “Returns”
Refund Question:
- “Refund”
- “Won't refund My money”
- “My refund”
Website/ Application Question:
- “Follow up on application”
- “Cant use my app changed too new ph lost my vount”
- “Points and app not right”
Activation/ Cancellation Question:
- “To activate reward card”
- “To activated my account and cardsTo activate my card.”
- “To activated my account and cards”
Other Question:
- “Hacer un pago”
- “*** and go fuel station Springfield mo bad fuel”
- “To reserve my parking spot”
Compare Pilot Flying J Customer Service To
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