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Contact Pilot Flying J Customer Service

How to Reach a Person at Pilot Flying J

Verified Contact Information

Toll-Free Number:

  • 1-877-866-7378
Call Now
Send Message

Customer Service:

  • 1-865-474-4737
    Every Axle Fuel Card
  • 1-888-230-1557
    Gift Card

Sales/ Reservations:

  • 1-865-474-2953

Customer Service:

realestate@pilottravelcenters.com
Real Estate

Events/ Guest Relations:

guest.services@pilottravelcenters.com

Legal:

privacy@pilottravelcenters.com
Privacy Inquiries

Media:

media.relations@pilotflyingj.com
social@pilotflyingj.com

Sales/ Reservations:

sales@pilottravelcenters.com

Pilot Flying J Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.
Call Volume by Day
sun
mon
tue
wed
thu
fri
sat
Most Popular Pilot Flying J Phone Number
1 (877) 866-7378
Average Hold Time
00:03:02
Average Calls duration
5 minutes
Most Popular Pilot Flying J Email Address
social@pilotflyingj.com
Pilot Flying J Live Agent Availability
24% of callers successfully reach a real person
Issue Resolution Rate
Low (13% reported full resolution)
View full overview

How to Contact Pilot Flying J Customer Service?

Pilot Flying J Phone Number lays out a special toll-free hotline, (877) 866-7378, for clients seeking swift aid or wrestling with curiosities about their offerings. This numeric gateway welcomes customers across the United States, offering a direct link to a conversant representative for snappy issue closure. Upon dialing, clients generally rendezvous with a seasoned customer service delegate, adept at tackling diverse queries—card transactions, site elucidations, or the generic quizzing of Pilot Flying J's wares. Bear in mind that the tempo of responses is subject to call traffic and the complexion of the inquiry—nonetheless, Pilot Flying J endeavors to furnish speedy and beneficial service to its entire clientele.

Pilot Flying J has a solid online support setup for those who fancy digital exchanges. Here's how to reach them on the web:
1. Go to the Pilot Flying J official site www.pilotflyingj.com.
2. Scroll to the bottom and find the "Contact Us" link.
3. Click "Contact Us" to land on a page with various contact methods.
4. Pick what suits you – an online form, email, or live chat.

When using these online methods, spill the beans on your issue for a detailed response. EmailsEmails might take a while, but they're handy for less urgent matters.

The Pilot Flying J Corporate Office sits at 5508 Lonas Drive, Knoxville, Tennessee 37909, United States. This spot orchestrates the core dealings – executive huddles, marketing escapades, and the labyrinth of customer service maneuvers. If the muse of formal missives, grumbles, or any parchment beckons, aim your dispatch toward this earthly abode. Yet, for the realm of customer service quandaries, the more nimble avenues beckon – the toll-free hotline, the email troves, or the digital scrolls etched on the Pilot Flying J website.

Pilot Flying J Hours molds its customer service to cater to the varying needs of its clients. Representatives are on standby daily, Monday through Sunday, from 8:00 AM to Midnight Eastern Standard Time (EST). This ample availability allows customers to seek assistance at their convenience in the early morning, during regular business hours, or late at night. Pilot Flying J emphasizes reliable and prompt customer support to ensure every customer receives the attention they need.

For those inclined toward electronic communication, the company extends a channel through Pilot Flying J Email address, accessible at contactus@pilotcompany.com. To navigate this conduit, compose a meticulously articulated message elucidating the facets of your concern or inquiry and dispatch it to the designated address. Infuse this digital missive with pertinent details:
- your contact information
- any transactional identifiers linked to your query
It is judicious to bear in mind that while the responsiveness of email may not be instantaneous, it offers the advantage of thoughtful reflection and refinement before transmitting your communication, fostering a nexus of clarity and efficacy in the digital exchange.

PissedConsumer Club

Contact Information

Pilot Flying J Website:

Pilot Flying J Help Center:

Corporate Office Address:

Pilot Travel Centers LLC
5508 Lonas Drive
Knoxville, Tennessee 37909
United States

How Customers Rate Pilot Flying J Support?

3.6 / 5
Needs improvement

Based on 4.1K calls to Pilot Flying J customer support through PissedConsumer.com and 7 survey responses.

Total Calls
4.1K
Avg Call Duration
04:20
Issues Resolved
13%

Why Customers Call Pilot Flying J?

Top Reasons of Customers Calls

  • Customer Inquiries & Issues 32%
  • Product/ Service 15%
  • Employment 11%
  • Cards 8%
  • Staff 7%
  • Payments and Charges 7%
  • Account 6%
  • Request for Information 6%
  • Shipping and Delivery 3%
  • Return/ Replace 1%
  • Refund 1%
  • Website/ Application 1%
  • Activation/ Cancellation <1%

Customer Inquiries & Issues

32%
  • "Points"
  • "Parking"
  • "Missing points"

Product/ Service

15%
  • "Complaint"
  • "Problem with app"
  • "To complain of night time manager in ******"

Employment

11%
  • "I need copies of my check stubs from Store 6996"
  • "Paystub"
  • "W2"

Cards

8%
  • "My loyalty card is not accepted at the pump"
  • "Lost frequent fueled card"
  • "Lost card"

Staff

7%
  • "Manager Rude and played victim and called police. Angela is the Manager for overnight shift."
  • "No service anno showe"
  • "The absolute rudest pilot/flying J employee I have ever met and she is supposed to be a general manager. She wasn't just rude with me. She had attitude and was rude with every customer she come in contact with."

Payments and Charges

7%
  • "Credit card purchase error"
  • "A fraudulent pending charge that's been there for three weeks"
  • "Not receiving points or discounts on fuel"

Account

6%
  • "Rewards card issues"
  • "Check balance"
  • "Taking 226 dollars from my bank account"

Request for Information

6%
  • "Help with application"
  • "Road side assistance at location #455"
  • "Discuss a transaction"

Shipping and Delivery

3%
  • "Didn't get all the fuel paid for. Hose busted and manage told me to call this number"
  • "Tarjeta de puntos"
  • "I can't get the code to put diesel in the pump"

Return/ Replace

1%
  • "When did u change the time to get propane in tulsa okla it's always been 9 at night and now im told not after darkt"
  • "Return"
  • "Points are not correct"

Refund

1%
  • "Refund"
  • "Won't refund My money"
  • "My refund"

Website/ Application

1%
  • "App won't allow me to fuel and doesn't recognize my location."
  • "My app has not been working for two days"
  • "App issues"

Activation/ Cancellation

<1%
  • "I need to cancel my fuel cards because I lost them."
  • "To activate reward card"
  • "To activated my account and cardsTo activate my card."

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Frequently Asked Questions

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The PissedConsumer team always maintains the accuracy of contact details and reverifies phone numbers and email addresses of the companies. We prioritize reverifying data reported by our users and data that shows warning signs. Besides, we quickly check phone numbers that seem disconnected, reassigned, or compromised. Our team also promptly updates and cross-checks data when verified company representatives report discrepancies in contact details. However, please note that we do not guarantee fixed intervals for revalidating every listing.

The primary sources for the contact information listed here are official company sources, such as their corporate website and verified social media profiles. The PissedConsumer team also uses direct data from the company or its authorized representatives when possible.

PissedConsumer does not publish unverified contact information. We mainly rely on official company websites and their verified social media pages. They are regarded as authoritative sources. Our team cross-checks every update and conducts thorough risk screening. Whenever possible, we use contact details that companies or their official representatives give us. If so, everything stays current. If customers or businesses report incorrect contact information, we start a validation process and cross-reference the details with trusted third-party sources.

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