2010 New Castle Rd, Portersville, PA 16051, USA
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I, like many times in the past pulled into my local Pilot Gas Station for $43.00 in gas. Now I have a $151.00 hold/charge on my account.

How is this being allowed to happen ? Visa says to contact Pilot..... and im sure if this has happened to you, you know how this goes. This can be alarming in todays day and age with card theft to begin with.

If you have a limit on your card this can overdraft you. I purchased $43 not $151. This will be the last time I EVER use a pilot station. For someone on a tight budget, this is unacceptable.

Given the past history of class action law suits, I think its about time for another one. Taking advantage over consumers is not good business practice, not fair....

Product or Service Mentioned: Pilot Flying J Customer Care.

Reason of review: Problems with payment.

Monetary Loss: $108.

Preferred solution: Full refund.

I didn't like: Taking advantage of customers.

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Anonymous
#1593174

Common industry practice. Learn how your money really works in a grown up world and you'll be fine.

BTW... The banks make them do it. "Many people assume that when they swipe their cards at the pump, they are paying the exact amount due. But that is not the case." According to the National Association of Convenience Stores, because the amount of the purchase isn't known at the time of the swipe, retailers are required by the banks to place a hold on the consumer's credit or debit card.

The amount of the hold is up to the retailers, but generally they try to cover the maximum amount a fill-up could cost. For passenger vehicles, a typical hold is about $75. It can be considerably more for tractor-trailers.

Later, when the retailer sends a record of the transaction to the bank, the payment is resolved for the exact amount owed. The banks decide when to release the hold.

Anonymous
to Anonymous #1617955

It's obvious you work for this company, or one just a dishonest as Pilot gas......

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