Hardeep A
map-marker Balgonie, Saskatchewan

No one to clean

Pilot Flying J - No one to clean
Pilot Flying J - No one to clean - Image 2
Showers are available but nobody is cleaning. Long wait. Killing my driving time. This is second time same problem at same location. Very irresponsible staff. Fj in Balgonie, SK
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Reason of review:
Bad quality
Stephen N Pyx
map-marker Dallas, Texas

Bad coffee

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The coffee in most of ur loacions tastes nasty i have used alot of money buying coffee and end up trashing it. most of the truck drivers don't like the brand you guys have in stock. only the Ethiopian brand it's nice. and u can drink it all day. change the brand and u start making money. ***
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Reason of review:
Bad quality
Calecia F
map-marker Ruther Glen, Virginia

Woman traveling alone!!!

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I’m an owner of a small fleet of vans so I don’t use deisel. Even though I spend hundreds a week at their locations this particular night I asked if I could please have a shower reward added after I fill up? Well the lady was so rude in telling me NO showers are for truckers, I was shocked!!! So I then contacted customer service who did indeed tell me NO BUT YOU CAN BUY ONE FOR $12. Loves travel plaza ALWAYS give you shower after a fill up if you ask and I’ve never had such a rude experience with them. So my hundred a week, thousands a month will not be spent with pilot any longer. And just the fact that I’m a woman standing at the register with a long line of all men behind me listening to how rude this lady was. She treated me like I was *** instead of a very hard working professional driver and business owner. That’s the most embarrassing and humiliating part that really bothered me. So if you’re not buying deisel this company has no respect for your dollar.
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Reason of review:
Poor customer service
1 comment
Guest

I really hate to hear this. I work at a pilot and I always give tired drivers showers if they don't have one on their card whether they are a diesel driver or not. I'm sorry you were treated this way but please believe me when I say not all stations are like this.

Donoven Ega

Flying the American Flag

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I received a text from someone who said flying J will no longer be flying the American Flag. I just want to confirm that. If it is not true, I will not forward the posting. But if it is true I will see that it goes to everybody I have a friend in Facebook. I cannot believe that you would not fly the American Flag when you are doing business on American soil. You would be offending millions of American drivers who will not buy their gas from you, as I won't be. Please let me know this is just a rumor gone bad.
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3 comments
Guest

Actually, with the clientele that utilizes their facilities, they should start flying a real big rainbow flag over all of their truck stops.

Guest

This is not true, it is a fake Facebook posting

Guest

no it's true

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American P

Not flying the American Flag anymore

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I seen you decided to quit flying the American Flag. That was a bad decision, I will drive past your stations now, use someone else. Oh, need 100 words to post this............

{{REDACTED}}

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Reason of review:
Not as described/ advertised

Preferred solution: Let the company propose a solution

40 comments
Guest

Please get a life or go after ALL the businesses in America that don't fly the flag..your hairdresser, if you still have hair, your doctor's office, dentist, 7-11, etc.

Guest

It only takes a second to Google something. Even Fox News said this was false media and a hoax.

I'm betting few if any of you dolts bothered to confirm this store and bear false witness.

“At store #436, we are in the process of repairing the flag pole, which was damaged,” Pilot Flying J posted on its Facebook account. “Our intent is to raise the flag as soon as the pole is repaired and proper flag protocols are in place to show it the respect it deserves.”

Guest

I THINK THAT FLYING J SHOULD LET THEIR FREAK FLAG FLY OVER ALL OF THEIR TRUCKSTOPS!

Jceon Tok

I do hope this is temporary. It would be sad to think that a company is running a business in the USA yet the company doesn't honor the flag? Sad and a real pisser!

Guest

ANY OF YOU TRUCK DRIVERS HEADING TOWARDS THE VIRGINIA LINE?

Guest

You know, it only takes a second to Google something. Even FOX news said this story was nonsense.

The flag was down because they were rebuilding the pole. Some useless DBag posts some @#$# on FB and the rest is history. I'm waiting for said DBag to post a retraction and not bear false witness against his neighbor. It would be a shame that when he stands tall, he'll have to explain this.

For that matter, any of you who don't do your own research and spread this noise is doing the same thing.

Maybe this is how the devil works these days. Tell a lie to a bunch of fools who spread them.

Guest

I stopped going to the newly opened Pilot facility today here in Illinois because they've decided to hire prison convicts on their cell phones, feet on counters while lines of people wait then of course leave.

Guest

What exactly is a "Flying J" anyway?

Guest

If Pilot has stopped flying the USA flag...SCREW them and the horse they rode in on.

Guest

I am boycotting you gas station i will pay more for a gas station that flys the flag of america vetern from vitanam and will never buy gas from you again

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STEVEN W Oik
map-marker Mesa, Arizona

Pilot in Mayer Az.

Drove all day to get here can't believe how small the parking lot is. Then they informed me they do not have showers instantly pissedoff will never come here again now I'm stuck here 10 hours need to shower.And all they have is lousy Subway just disgusted.
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Reason of review:
Poor customer service
Keerthana Kci
map-marker Berkeley, California

I can not log into my pilot app

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Can’t log into my pilot app. It doesn’t know the answer to my security question
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Reason of review:
Damaged or defective
Anonymous
map-marker Scranton, Pennsylvania

Penn 80 flying j

This place is got to be the biggest *** HOLE of a truck stop . Its dirty inside and out side no one cleans this place ,the restaurant has very bad food and out of most of the food on the menu. It needs to be razed and build a new one. I will never stop at this *** HOLE ever again.
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Reason of review:
Bad quality
john r Kpq
map-marker Edinburg, Texas

No american flag??

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WTF? This is America and you're afraid to fly the flag because people from other countries find offensive?

How about I buy my gas from company's that fly the American flag because it's America. I will go to other truck stops if you refuse to fly my countries flag. People who find this offensive can go back to their countries if they don't like it. USA!!!

My Grandfather faught and died for this country so you would be able to be free and have a business in the first place. Go ahead a cater to people who don't care about anything but taking what they can get for free after we built this nation.

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Cons:
  • No american flag
Reason of review:
Bad quality

Preferred solution: Let the company propose a solution

36 comments
Guest

I got picked up by one truck driver whose handle was 'The Doorman". I asked him why and he replied "Well, you know how a woman has a front door and a back door? Well, whatever door that woman wants me to take, I'm going to take it." He said that when he is back at home that he is faithful to his wife, but when he is out on the road that as far as he is concerned that he's not married anymore.

Guest

It only takes a second to Google. It's a hoax.

Only fools spread falsehoods.

I wonder if spreading false memes online is the same as bearing false witness against thy neighbor? Not that adhering to the word means anything these days to Plastic Patriots.

Guest

Most of them don't have a flag pole. If they had one someone would probably drive over it. Loves don't have flag or a flag pole either.

Guest

People need to verify stories facts of the stories before they make bad accusations. This is how our country is coming apart at the seams.

Guest

No flag flying here in Axix,Al at this Pilot/Flying J. I wonder what happened to it?

Guest

No flag flying at the flying j at Hwy 59 an IH 37 near George West Texas manager wasn't there to ask why. So as a veteran I will not be doing business there any longer

Guest

No flag at Pilot in Santa Rosa, NM or Flying J in Tucumcari for well over a month now. If it is truly in order to repair flag poles, how long coyld that pissibly take?

And how come every one of their lications out west are not flying a flag?

Did all of their flag poles need repair. An American Trucker who suggests we stay far away from this chain until all the flags are flying.

Guest

No flag at flying j at Grand River hwy outside of Lansing Mi.. time to boycott

Guest

No flag in Higginsville Missouri sad

Guest

This is fake news. They clearly state they took down the flag because the flag pole need to be repaired.

The flag is back up now after repairs were made. Pilot/Flying J was founded, and is still run, by a Korean War veteran for goodness sakes.

Just because some ignorant neck beard post a video saying they did it because of "foreigners" does not make it true. US some common sense.

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Anonymous
map-marker Fort Worth, Texas

Pilot travel center customer service

Customer Service so bad never answer the phone, every time call always wait on line more then 1hours or longer, some time ease to fix, but representative don't care fixing problems hangs phone. I don't how many representatives helping customers, very bad support,,,,,,
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Reason of review:
Poor customer service
Anonymous
map-marker Savannah, Georgia

Sucked

Travel center 71 Savannah Ga

this is the worst pilot I have ever been to. Womans bathroom smelt like someone peed all over it. we were here for a 10 hr break we parked in a spot on the side in the very back. A spot that did not say reserved or have one of the signs in it. we had been here over 5 hours before an employee knocks on the truck at 11 PM (waking us up) telling us that it was a reserved spot and we would have to move. well by now the place is packed and trucks are parked anywhere they could fit. we told her that it didn't say reserved and that the reserved started in the spot to our left. None on the right of us said reserved either. Then she tells us everything behind the pumps is reserved only. this is not posted anywhere in the store or on the property. and we are not behind the pumps but on the side of. we cannot move because there are no other spots and cannot go to another because we are out if hours. she said she would have to tell her manager. Been over an hour. Haven't heard anything yet.

If your going to make most of your parking reserved only in a very busy Pilot then take the time and money to write reserved on the spots. Also maybe make your rounds and spot check a little more often. not after a truck has been sitting for over 5 hrs

I checked their website. They say it has 27 reserved that would be the back row. Then it says that it cost 0 dollars. Then it says it has 10 reserves. Either they are scamming people by charging for free spots or someone needs to write reserved on all the spots and post a sign.

We mostly stay at pilots because they are cleaner and friendlier. We have been to alot and this was the worst experience by far. Next time we are in this area we will just stay at a loves or TA.

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Reason of review:
Poor customer service
Shane s Rqa
map-marker La Grande, Oregon

They wouldnt help me make an emergency call

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I pulled into flying j shakin up because a road rage driver tried to run me into a ditch i asked the dinning staff if i could use there phone right in front of me to make an emergency call to dispatch they said no theres a pay phone in back i said are you seriouse then tried the gas station side and got a phone after being ignored tried calling out but they wouldnt tell me how to call out i waited until i wasnt to shook up to drive and filed a police report in person .

Then called the manager and left a message . Getting that guy caught and off the road = somebodies life.

This was irresponsible bs i almost had to us a customer fueling ups phone.

I dont understand this behavior.

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Reason of review:
Poor customer service
Jericho Khu
map-marker Lodi, California

Shower

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Pilot Flying J - Shower
Pilot Flying J - Shower - Image 2
Pilot Flying J - Shower - Image 3
They was hair onthe toilet seat in the face Bowl by the shower the counter was nasty I had to wipe down the counter had to wipe up the floor for one be sticky
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Reason of review:
Bad quality
Rodger A
map-marker Clear Brook, Virginia

Needs to be expanded

The parking is TOO CLOSE and the lighting at night is not adequate. I know the insurance companies are cleaning up at this location! There is a high probability you will hit someone backing in and, if your tandems are way forward, a higher probability you will hit someone pulling out! Either expand or redesign for less truck capacity and more safety. Many hit & runs here with drivers claiming they didn't know they hit something.
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Reason of review:
Bad quality
Anonymous
map-marker Cottage Grove, Minnesota

Food had good chicken replace it with chicken tenders

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When this Flying J open at RJ fresh with chicken dinner they removed a chicken dinner in that got chicken tenders you can get chicken tenders at McDonald's all damn day I'm pissed
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Reason of review:
Order processing issue
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