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2.4 Based on 112 reviews
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  • Customers like
    • Showers 3
    • Customer service 2
    • Your convenience and your gas service and propane 1
  • Customers don't like
    • Rude ignorant night staff 4
    • Untrained customer service 3
    • Vile and rude customer service people 1
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Fuel spills in the fuel island. Take my dogs for a walk and they step in the fuel. Me too. Had to throw my shoes out. Had to throw the rugs in my cab out. Trying to wash dogs feet to get the fuel off. Told manager in the store, he couldnt care less. No offer to even go outside and look at the spill. Just said "well nobody else has complained". Then got mad at me because i used a cuss word. Oh well, no different at any other flying j or pilot. No... Read more

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Asked staff to switch tv channel to FOX for football game. The person I was working with said, "I don't know if we have it". After finding said channel, I pointed to the channel ID and said "there's FOX". This caused a commotion and after a minute of debate I was called "***" and told "get the *** out" by another driver. The Pilot manager engaged me, where I said "I'm watching the game". Shortly after that the Pilot manager and other driver... Read more

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Pilot travel center tilden tx rude employees. Rey a manager and I guess his wife that works with him are very rude along with other employees don't respect truckers either.

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Woman at pilot flying j stole my money. I know I gave her a 20 and she took 3 dollars. Short changed my ***.Wtf . White trash looking girl with *** up glasses. I'm calling your corporate office. Rude ghetto cashier working at flying pilot. Why? Matthew.missouri

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Had a problem with no receipt printed. Tried for 3 days to get customer service on the phone. Dumped to hold line and left repeatedly for 5 minutes or more. Too many problems and too few CS people because Pilot / FJ MANAGEMENT is too cheap and greedy to hire enough people to handle their incompetence. They should have put the real crooks in Jail: Jimmy Haslam and John Freeman. 'It is also reported that Haslam received several reports sent by... Read more

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I have been a faithful customer for years but that has changed ad you dont want our buisness and loves does so loves wins because they care and you dont goodbye after all these years

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I was in Matthews Missouri yesterday stopped in flying j's to fuel up. The young lady was very rude. Fake blondie glasses and ugly! She was ghetto rude talking *** like she was the boss or something. But she's a white girl. She also shorted me my money by $2.00. That's STEALING!! Maybe she needed lunch $$

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Our family saw your employees smoking pot in their car. White girl with long blond pony tail was sitting in the parking lot smoking pot. I smelled it coming from her car. I have to explain to my kids now. This needs to be addressed!!! Very upset customer. Mathews Missouri says on our receipt

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Flying j pilot in Matthews Missouri late night shift blonde manager looked high as the sky! Eyes blood shot red. Me and wife had a terrible experience. Tell her to say NO TO DRUGS!

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The girls at store 824 that work on the evening are great. They do a good job.

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